Duties and Responsibilities Answer calls professionally and ensure accurate message taking Communicate with patients via phone, email, or SMS regarding doctor feedback Manage appointment scheduling and diary coordination Prepare patient files for upcoming appointments Welcome patients and manage expectations regarding waiting times Verify and update patient information and open new patient accounts Capture patient details accurately on the system Obtain referral letters and liaise with external healthcare providers Assist with obtaining laboratory, radiology, and other medical results Provide patients with necessary information and documentation for procedures and hospital admissions Arrange hospital admissions including theatre and step down facilities Track surgical cases and patient progress where required Type dictated medical reports and correspondence Maintain pharmacy accounts and stock records Process payments and issue receipts Allocate patient payments accurately Liaise with hospital departments, suppliers, and service providers Assist the doctor with general administrative duties Qualification and Requirements Matric / Grade 12 Experience in a similar medical receptionist role essential Strong knowledge of ICD10 and RPL coding essential Experience with medical billing advantageous Computer literacy including MS Office, especially Excel Experience with medical software beneficial Skills and attributes Strong interpersonal and communication skills Professional and well presented Ability to work under pressure Ability to work independently and within a team High attention to detail and organisation Ability to multitask and prioritise effectively Reliable and dependable work ethic Patient focused and service driven approach Work Hours Monday to Friday, 08h00 - 17h00 Start date ASAP #J-18808-Ljbffr