Technical Lead (Azure) Position Overview As a Technical Lead you will provide technical escalation for the relevant virtual team’s technology focus, contributing to improving standards and knowledge enhancement of those within the team. Salary & Benefits The budgeted salary for this role is up to 65,000 ZAR monthly, depending on experience. Hybrid working We recognise the benefits that remote and flexible working brings. We operate a hybrid working policy that allows our employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy. Responsibilities Delivery of high‑quality remote support on a range of technical incidents and problems across the Advania client base Take ownership of tickets escalated and/or complex tickets assigned to you and manage them through to resolution within SLA Collaborate with other teams to maintain standards and functionality Troubleshooting and maintaining a wide range of systems Ability to handle critical tickets on large or complex client estates Vendor management Clear timely stakeholder engagement at all levels End‑to‑end Change Management Initiate, update, approve and maintain knowledge articles Involvement in problem management to identify root cause analysis Comfortable to work with minimal supervision and with team members that are located remotely Individual task queue management, ensuring that SLAs are met; time to respond and time to resolve Accurate time booking against support and project tasks Work closely with team to share knowledge, support, and mentor colleagues as part of a positive workplace Utilise excellent customer service skills and ensure that customer is always kept up to date with progress Report potential client facing risks Previous experience with malicious incidents and the remediation steps that may be required Mentoring and guiding second line team members on complex tickets Qualifications & Experience Proven technology industry experience providing support at a 3rd and 4th Line level Excellent written and verbal communication and interpersonal skills Use initiative and creativity to solve more challenging issues Experience and knowledge in several of the following technologies: Azure AD, ASR, IAAS, PAAS, Subscriptions & Management Groups, Role Based Access Control (RBAC), NSG, Key Vault, Automation, Storage, App Service, Azure SQL Certifications AZ‑104 AZ‑300 AZ‑301 AZ‑400 #J-18808-Ljbffr