Overview Ozow is a leading fintech company redefining digital payments in South Africa and beyond. We are dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. More about this Ozow fantastic position As a Commercial Activation Specialist , you will play a critical role in driving value from newly onboarded merchants by ensuring they successfully activate and begin transacting on the Ozow platform. You will bridge the gap between onboarding and revenue generation, focusing on nurturing small to mid-tier merchants to unlock their processing potential. Your role and responsibilities Act as the primary point of contact for newly onboarded small to mid-tier merchants Take ownership of the merchant activation journey from onboarding to first transaction Influence internal stakeholders (Sales, Onboarding, Customer Success) to ensure seamless merchant experience Drive activation rates of newly onboarded merchants within defined timeframes Increase Time-to-First-Transaction (TTFT) efficiency across the merchant base Identify patterns, barriers, and opportunities to improve merchant activation strategies Merchant Engagement & Activation Execution Proactively engage and nurture merchants to initiate processing on the Ozow platform Provide guidance and support to merchants on integration, setup, and usage Maintain consistent follow-ups through structured activation cadences Performance Tracking, Optimisation & Cross-Functional Collaboration Track and report on merchant activation metrics (activation rate, TPV ramp-up, engagement levels) Collaborate with Sales Development and Integration teams to resolve merchant blockers Segment merchants based on potential and tailor activation approaches accordingly Ensure merchants reach minimum TPV thresholds before handover to Customer Success Maintain accurate merchant activity and engagement tracking within CRM systems Ensure adherence to activation processes, playbooks, and documentation Recommend and contribute to process improvements to enhance activation efficiency Automation & AI Leverage CRM automation tools to streamline follow-ups and engagement tracking Identify opportunities to implement automated activation journeys and communications Utilize data insights to prioritize merchant outreach and optimize activation strategies You are an ideal candidate if you have 2–4 years' experience in sales, account management, onboarding, or merchant services within fintech, payments, or SaaS Proven ability to manage pipelines and drive customer engagement to achieve activation or revenue targets Strong understanding of payment platforms, integrations, or digital commerce ecosystems Experience working with SMEs or small to mid-sized merchants Strong data-driven mindset with the ability to track and interpret KPIs Excellent communication and relationship-building skills Your skills and competencies You eagerly embrace change, absorb cross-functional skills, and connect ideas across disciplines to drive fresh thinking and innovation. Ability to initiate, develop, maintain and leverage outstanding relationships to influence a wide network, both inside and outside the company. A trailblazer who steps up, takes charge, and creates meaningful impact—driven by performance and purpose to lead from the front. You thrive in collaboration, embrace inclusion, and bring a genuine curiosity for global cultures—valuing collective success over individual credit. Demonstrate strategic foresight, sound judgement, and the ability to make confident decisions under uncertainty, always working toward the best possible outcomes. You challenge norms, champion innovation, and constantly seek growth—for themselves, their team, and the solutions they build. You are a decisive doer—take initiative, follow through with confidence, and ensure results through courageous, hands-on leadership. We value optimism, agility, and the strength to persevere under pressure—balancing performance with positivity in challenging environments. You are driven, proactive individuals who take ownership, face challenges with grit, and consistently push for excellence—not just as participants, but as catalysts for success. Compliance As a fintech company, we prioritize data security, confidentiality, regulatory and compliance. Due to the sensitive nature of our work, we require individuals with a high level of integrity and trustworthiness to ensure adherence to financial regulations and industry standards. All employees are expected to demonstrate professionalism, accountability, and a commitment to ethical conduct in line with financial regulations and industry standards. Ready to be exceptional? Apply now! #J-18808-Ljbffr