Are you passionate about governance, compliance, and protecting customer interests in a fast-paced financial services environment? Oneplan Insurance is looking for a dynamic and detail-oriented Compliance and Risk Officer to join our growing Governance, Risk & Compliance (GRC) function. This role offers an exciting opportunity to play a key role in strengthening compliance oversight, managing conduct and operational risk, and supporting a customer-centric culture aligned with evolving South African regulatory requirements. About the Role The Compliance and Risk Officer will support the organisation’s Governance, Risk, and Compliance (GRC) framework by ensuring adherence to applicable legislation and regulatory frameworks within the South African financial services sector. The successful candidate will assist with: Regulatory compliance oversight Risk identification and mitigation Complaint and conduct risk management Incident and data breach management Governance reporting Policy and framework development Compliance training and awareness initiatives Key Responsibilities Regulatory Compliance Oversight Monitor compliance with applicable legislation including: FAIS Act & General Code of Conduct Policyholder Protection Rules (PPR) POPIA Conduct standards and emerging COFI requirements Interpret regulatory developments and support implementation across business units Maintain compliance registers and track regulatory deliverables Assist with regulatory audits, inspections, and reporting requirements Identify, assess, and monitor operational and compliance risks Maintain and update risk registers, controls, and mitigation plans Conduct risk assessments and support GRC integration initiatives Track Key Risk Indicators (KRIs) and compliance metrics Support a risk-based governance approach across the business Complaints & Conduct Risk Manage and investigate formal complaints related to FAIS, POPIA, PPR, and conduct risk Ensure complaints are resolved within regulatory timelines and internal SLAs Analyse complaints trends and identify systemic risk issues Promote Treating Customers Fairly (TCF) outcomes Incident & Data Breach Management Assist with compliance incidents and data privacy breach management Support investigations and root cause analysis Ensure adherence to POPIA breach notification requirements Recommend corrective and preventative actions Monitoring & Reporting Prepare compliance and risk reports for management and governance committees Maintain accurate records for audit and regulatory review purposes Support internal monitoring and assurance activities Conduct compliance and risk awareness initiatives Provide guidance to employees on regulatory obligations and ethical conduct Support awareness campaigns related to POPIA, FAIS, TCF, and COFI Qualifications Matric (Essential) Relevant Degree, Diploma, or Professional Qualification in: Compliance Law Governance or related field RE5 and/or RE1 qualifications advantageous Experience 3–5 years’ experience in: Compliance Governance, Risk & Compliance (GRC) within the South African financial services industry Exposure to: FAIS PPR POPIA Complaint handling and regulatory reporting Experience in insurance or health insurance environments advantageous Strong knowledge of South African financial services legislation Excellent analytical and problem-solving skills Strong attention to detail and reporting ability Effective communication and stakeholder engagement skills Ability to work independently and collaboratively Strong ethics and professional integrity Proficiency in compliance and risk reporting systems/tools Why Join Oneplan? Be part of a growing and innovative financial services business Opportunity to contribute to meaningful governance and customer protection initiatives Collaborative and dynamic working environment Exposure to strategic risk and regulatory projects Career growth within a progressive organisation #J-18808-Ljbffr