WNS Global Services in Cape Town is looking for a Quality Assurance Manager to lead a team in achieving high service delivery standards. Responsibilities include driving audit compliance, fostering team performance, and managing the customer complaint resolution process. Ideal candidates should have a minimum of 24 months in quality assurance management and preferably possess Lean Six Sigma certification. The role involves continuous improvement initiatives, ensuring best use of systems, and delivering insightful reports.#J-18808-Ljbffr
Qa Team Lead: Insights, Compliance & Improvement
WNS GLOBAL SERVICES
cape town, cape town
Published 1 days ago
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