Transportation Coordinator – Cape Town At TTEC, we’re all about the Human Experience. Elevated. As a Transport Coordinator in Cape Town, you'll be a part of creating and delivering amazing employee experiences while you also #ExperienceTTEC, an award‑winning employment experience and company culture. What You’ll Be Doing The role is responsible for coordinating shift‑based transport operations, including route planning, vehicle utilization, and real‑time adjustments. It requires on‑time performance while supporting ramp‑ups, new campaigns, and seasonal demand fluctuations. The role also places strong focus on ensuring reliable and secure transport services for all employees while managing escalations and employee concerns. You will form part of a greater team and report to the Transport Manager within the Facilities Department. During a Typical Day You Will Coordinating shift‑based transport operations Route planning and vehicle utilization Manage real‑time operational changes (absenteeism, overtime, peak volumes) Maintain on‑time pick‑up and drop‑off performance Adjust routes dynamically based on headcount fluctuations Support ramp‑ups, new campaigns, and seasonal demand increases Cost control - monitor cost per seat, route optimization, and vehicle utilization Reviewing and validating trip sheets Reviewing and validating vendor invoices Data reporting using transport management system Handling escalations and incident investigation Address employee complaints and incident reports promptly Ensure vehicle compliance, driver vetting, and safety standards Ensure safe, secure, and reliable transport for all employees Maintain proper documentation and record keeping Education | Experience Grade 12 qualification Certification in transport or logistics (advantageous) 3+ years’ experience in transport Experience in a BPO, call center, or 24/7 high‑volume operational environment (highly preferred) Solid inbound and outbound transport operations experience Strong geographical, logistical, and transport knowledge across Cape Town Strong proficiency in MS Excel with a good understanding and experience working with booking systems and operational tools Primary Location ZA‑Western Cape‑Cape Town TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. #J-18808-Ljbffr