We're Hiring! At Austell, reliable IT operations are critical to keeping the business running. We’re looking for an IT Support & Operations Administrator who is hands-on, responsive, and comfortable working in a fast-paced support environment. This role is ideal for someone early to mid-career who enjoys solving day-to-day IT problems, supporting users, and working across infrastructure, Microsoft environments, and operational IT support. What you’ll be doing Managing and resolving IT support tickets (onsite and remote) Providing first-line support for day-to-day user issues including password resets, Microsoft 365 support, printer issues, connectivity problems, laptop troubleshooting, and general IT assistance Providing second-line support by troubleshooting more complex technical issues relating to user access, devices, software installations, network connectivity, business applications, and system-related incidents Supporting laptops, desktops, printers, networks, and business systems Assisting with Microsoft 365 and Azure-based environments Managing user accounts, permissions, and onboarding/offboarding activities Escalating issues to vendors or senior engineers when required Assisting with IT setup, deployments, and operational support activities Documenting issues, fixes, and support procedures clearly This role will suit you if you Have 2–4 years’ experience in IT support or IT operations Are comfortable working in a ticketing / ITSM environment Have a good understanding of general IT infrastructure and support Are familiar with Microsoft 365, Azure, or Active Directory environments Can communicate clearly with users and provide good customer service Take ownership of issues and follow through to resolution Can work calmly and effectively under pressure Education Diploma or Degree in Information Technology, Information Systems, or a related field Relevant hands-on experience will also be considered Nice to have Experience supporting hybrid (onsite + cloud) environments Exposure to networking, backups, or endpoint security Experience working with remote support tools Location: Parktown #J-18808-Ljbffr