Operations Manager – US Shifts Healthcare at Huntswood 2026 Posted 01 May 2026 Type FULL TIME Job Overview The Operations Manager (Healthcare) will work US shifts (3pm-12am) for a client in the United States. The role starts on 21 May 2026 and is a permanent, full‑time position based in Durban, KwaZulu‑Natal. About the Company Huntswood is a South African customer‑service and BPO provider that delivers contact‑centre solutions to global clients. The company operates from several sites, including an office in Durban. Key Responsibilities People management – lead Team Leaders, run daily huddles, manage leave and disciplinary matters. Team/Leader development – coaching, mentoring, performance reviews and talent nurturing. Operational management – set objectives, monitor KPIs, control expenses and ensure compliance. Client relationship support – work with the Client Director, attend WBR/MBR/QBR meetings and handle escalations. Reporting – collaborate with the BI team to produce insights and drive continuous improvement. Requirements Mid‑senior level experience managing teams that serve the US market (healthcare or financial services). 2‑3 years of experience at an Operations Manager level. Intermediate Excel and reporting skills. Ability to interpret KPIs, dashboards and performance reports. Strong understanding of quality frameworks and compliance standards. Problem‑solving mindset, good attendance record and ability to work independently. Excellent interpersonal, communication and leadership skills. What’s on Offer Salary and benefits have not been disclosed in the posting. The role is permanent, full‑time and offers the chance to lead a high‑performing team within a reputable BPO. Typical applications include a current CV, certified copy of ID, academic transcripts and references. The portal will specify any additional documents. Contact Information For further details, refer to the application portal or the Huntswood website. Frequently Asked Questions Q: What are the working hours? A: US shifts running from 3pm to 12am (South African time). Q: When does the role start? A: The start date is 21 May 2026. Q: Is the position open to all South Africans? A: The posting does not state any nationality restriction; it appears open to South African citizens. #J-18808-Ljbffr