RESPONSIBILITIES Billing Administration Ensure accurate monthly billing in accordance with leases/contractsValidate billing information and ensure correctness prior to processingIssue invoices and statements timeouslyReview and approve pre?billing reports for accuracyPrepare and process ad?hoc invoicesMaintain accurate customer files and billing documents Collections Proactively manage tenant/customer collections within allocated portfolioConduct daily, weekly, and monthly follow-ups to ensure adherence to payment termsMaintain and develop strong customer relationshipsDiarize and follow up on agreed payment arrangementsEscalate persistent or high?risk arrears to Team Lead/ManagementEnsure effective relationship management to support timely account settlement Receipting Accurately and timeously allocate customer receiptsInvestigate and resolve unallocated receiptsCorrect misallocations daily to maintain accurate balancesEnsure no receipt reversals are processed without proper authorisationProcess refunds/credits only once approvedMaintain accurate receipting records for audit and reconciliation purposes Query Management Investigate and resolve billing, receipting and allocation queriesMaintain query logs and ensure timeous resolution in line with SLALiaise with internal departments to resolve customer issuesAlways ensure excellent customer service Accounts Receivable Reconciliations Prepare accounts receivable reconciliations when required.Identify and address reconciling items promptly.Ensure accounts receivable age analysis accurately reflects all payments, invoices and creditsSupport month?end close requirements through accurate reconciliations Cashbook Responsibilities (As Allocated) Perform allocated cashbook processing and reconciliationsEnsure no duplication of entriesInvestigate reconciling items and clear within acceptable timelinesMaintain accurate bank?to?ledger reconciliations KEY FINANCIAL CONTROL REQUIREMENT It is essential for accounts receivable that all age analyses are:AccurateCorrectly allocatedFree from misposted or unallocated itemsReconciled in line with month?end and statutory requirements REQUIREMENTS: Matric (Grade 12) required; relevant certificate/diploma in Finance/Accounting will be advantageous. Minimum 2–3 years' experience as a Debtors Clerk/Accounts Receivable Clerk. Proven Accounts Receivable (AR) processing experience on Sage (capturing/allocations, invoicing, statements, age analysis, customer account maintenance). Strong debt collecting experience (follow-ups, payment arrangements, dispute resolution and escalation where required). Experience in property/building portfolio accounts (tenant billing and collections, arrears management, reconciliations) will be advantageous. MDA (property management system) experience is preferential. Sound understanding of credit control principles and internal controls. Intermediate Excel skills (e.g., VLOOKUP/XLOOKUP, pivots, reconciliations) and strong attention to detail. SKILLS: Excellent communication skills (written and verbal) and professional client/tenant engagement. Ability to work under pressure, meet deadlines and manage a high-volume portfolio. #J-18808-Ljbffr