REQUIREMENTS Minimum education (essential): National Senior Certificate Minimum applicable experience (years): Minimum 3 years experience in a courier/logistics debtors environment Required nature of experience: Debtors control / accounts receivable experience Invoice and credit note processing Customer account reconciliation and statement preparation Handling of debtor queries and collections follow-ups Allocation of payments (cash, EFT, card, cheque) Skills and Knowledge: MS Office (Advanced Excel and Word) Parcel Perfect KEY PERFORMANCE AREAS AND OBJECTIVES Debtors Administration & Processing Process invoices and credit notes accurately Ensure correct allocation of payments to debtor accounts Maintain up-to-date customer account records Manage daily debtor transactions Reconciliations & Account Control Reconcile debtor accounts and ensure accuracy of balances Monitor control accounts and resolve discrepancies Maintain allocated debtors book integrity Investigate and resolve unallocated deposits Collections & Customer Liaison Follow up on outstanding payments timeously Liaise with customers regarding overdue accounts Escalate non-payment cases for collection action Maintain strong customer service relationships Reporting & Statements Prepare and distribute monthly customer statements Maintain accurate debtor reports Provide management with updates on overdue accounts Ensure reporting deadlines are met Queries & Support Functions Resolve invoice and payment-related queries Support internal departments with debtor-related information Ensure efficient handling of customer disputes Maintain thorough documentation of all interactions Remuneration Offered Market related