About The Organisation and the Role Psycho Bunny is a worldwide menswear brand founded in New York back in 2005 with the aim of perfecting the polo. Psycho Bunny is a creative community – not your typical workplace. Your voice will be heard. You’ll matter. And you’ll be instrumental in a unique brand’s ascent to new heights. Rapid global expansion requires fluidity in an ever‑changing high‑performance environment. You’ll have the opportunity to learn, grow. They are looking for forward‑thinkers who want to take ownership and drive change. Full‑time, Permanent, Work Cape Town, Waterfront Posted 9 months ago Closing date for applications: 04 July 2025 Main Duties & Responsibilities Store Operations & Compliance Support the Store Management in managing daily store operations to meet performance and profitability goals Execute all requirements regarding Health and Safety Standards and Covid‑19 compliance Move dynamically on the floor to assess and fulfil operational needs Assist in implementation of store programs, policies, and seasonal initiatives Cooperate with Store Manager to create and achieve action plans for store improvements Customer Experience & Service Lead by example and coach team members to deliver exceptional customer experiences Assess guest needs and provide product education and technical guidance Support omnichannel services such as buy online, pickup in‑store, phone sales, and shipping Resolve customer feedback and escalations in a professional and timely manner Sales Support & Execution Assist with execution of business and sales goals as directed by Store Manager Ensure staff are trained and aligned with company retail standards Help drive the store’s key sales initiatives through team motivation and example‑setting Take accountability for sales‑floor readiness and visual merchandising when required Team Leadership & Development (for management positions) Support recruitment, onboarding, training, and development of team members Participate in performance management and succession planning processes Provide in‑store coaching to ensure consistent application of retail and service standards Engage in career discussions to support team member growth and retention Establish positive, developmental relationships with all team members Required Skills & Experience Acting as the face and voice of the organisation, the ideal applicant will have the following competencies: Work experience and industry exposure At least 3 + years of experience in a similar retail management role Proven track record of achieving sales Experience working with local and international markets Experience in retail sector Strong communication and interpersonal skills Strong inter‑personal skills with the ability to effectively communicate with people from different cultures and countries You have strong communication skills and the ability to foster a customer‑focused selling culture Positively communicates and demonstrates the Brand values, attitude and culture A confident and outgoing individual who is friendly and accessible Excellent administration and organisational skills Highly organised individual with the ability to multitask and prioritise effectively A flexible, self‑driven individual who is able to work autonomously while maintaining open channels of communication with a team A proactive individual who uses their initiative to ensure service and performance are always to a high standard Energetic, proactive, and hands‑on approach to floor leadership Organised, adaptable, and calm under pressure Passionate about retail and team collaboration Committed to personal and professional development Benefits 18 days annual leave Casual dress code Employee discounts #J-18808-Ljbffr