IT Support Engineer We are looking for an Enthusiastic, easily adaptable and Innovative IT Support Engineer to provide Technical Support to all branches of a National Company (both remote and onsite). The ideal candidate will be a curious, collaborative, organized, hardworking team player who is continually on the lookout for innovative ways to improve IT systems across all platforms and has an excellent track record in their field of expertise, being able to work under pressure, take initiative to perform the necessary tasks, and take ownership of what needs to be done. Duties & Responsibilities Responding to technical support calls from end users of computers and software applications. Taking ownership of customer issues reported and seeing problems through to resolution. Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Raising Tickets for issues that need to be escalated to the Corp IT Support Team on the Company Ticketing Platform. Identifying all Information Technology needs within the Company and ensuring that these are met. Upgrading and repairing all Company computers as well as the Company’s LAN/WAN as necessary to eliminate unnecessary downtime. Performing all necessary computer data backups and managing Google Accounts of Ex-Employees. Ensuring that all requirements and instructions of IT Headquarters are carried out and implemented within the necessary time frames to ensure compliance with the Group Policies, Procedures, and standards. Performing all necessary IT Support functions. Performing any other duties required by your designated Manager. Engaging with Suppliers to provide necessary Support functions for daily duties. Supporting Employees with any IT challenges that may arise. Maintaining all systems security levels to be compliant with the Group's standards to combat security threats. Continuously updating all necessary IT Inventory lists when changes are made to any IT related matters. Communicating with users on IT related requests. Role may require overtime and weekend work when necessary. Role will require travel - Locally and across Africa. Desired Experience & Qualification Diploma / Degree in Information Technology. Must have own reliable transport. Advantage: Experience with Chromebooks. Minimum of 5 years relevant experience dealing with: Installation and Configuration of computer hardware / software / systems / networks / data backups / copiers. Active Directory - Maintaining Active Directory / Creating User Accounts. Monitoring and Maintaining computer systems and networks. Network Managed PoE Switches - HP / Cisco / Aruba. Working experience in Google Suite & App Script. Kaspersky Antivirus (on Enterprise Scale). Setting up Google Mailboxes. Unified WiFi. Firewalls. VLANS. Package & Remuneration Mid-Level Market Related #J-18808-Ljbffr