Were seeking an experienced ITIL 4 Support Engineer to join our technical operations team. Youll be responsible for end-to-end support across enterprise IT environments, focusing on incident, problem, change, and configuration management all aligned with ITIL 4 best practices. The role spans both cloud (AWS/OpenShift) and on-premise infrastructure and requires strong operational discipline and proactive monitoring capabilities. Key Responsibilities Deliver 1st-line and preventative technical support across IT systems Perform incident resolution, root cause analysis, and escalation Apply change and configuration management with accurate documentation Monitor system health and performance; conduct regular checks and patching Support deployments in pre-production and production environments Communicate incident status and updates to stakeholders and service desk Collaborate with vendors and internal teams during escalations and handovers Ensure compliance, access control, and audit documentation Must-Have Skills & Experience ITIL 4 Foundation Certification (mandatory) Proven experience with: Incident & problem management Configuration and capacity management Hands-on experience with AWS, OpenShift, and hybrid IT environments Proficiency in monitoring systems, SharePoint, and service desk platforms Familiar with system health checks, patching, and log analysis Strong documentation and stakeholder communication skills Preferred Tools ASICS (System Check Database) ServiceNow / Remedy / Jira / similar ITSM platforms SharePoint for configuration tracking Nice to Have Exposure to Business Continuity Planning (BCP) & Disaster Recovery (DRP) Experience coordinating with 4th-line vendors Understanding of CI/CD in a service delivery context #J-18808-Ljbffr