Overview The primary objective of the National Operations Manager position is to be a direct representative, responsible for making and implementing sound decisions on behalf of the business in all areas of the planning, directing and coordination of the business. The position will also ensure achievement of new business objectives, sales targets through personal performance and drive the performance of the sales team. The National Ops Manager will report directly to the General Manager. With a revenue of over €8.3 billion, access to 45 of the 54 countries on the continent, and nearly 23,100 employees, we are a key player in mobility, infrastructure and energy, healthcare and consumer goods. The Group partners with leading international brands and covers the entire value chain—imports, production and distribution—in line with the best international standards, drawing on over 170 years of hands‑on knowledge and local expertise. We pursue a two‑fold strategy, focusing on manufacturing to promote local production and distribution through Africa’s largest network to offer tailored, affordable products and services to people across the continent. Key Responsibilities Business reporting and liaison: Ensure clear and timely reports and proposals are prepared and presented for General Manager’s consideration as required. Follow up on business concerns and research issues in a timely and effective manner. Keep the General Manager informed about matters within and between divisions. Establish systems and procedures to keep the General Manager continually informed about the branch’s status, needs and activities. Planning and budgeting: Plan, prepare, submit and ensure achievement of budgets for all departments. Manage development and performance of the sales team within defined, allocated sales areas; ensure the team maintains acceptable levels of coverage, growth and profitability. Carry out necessary field trips, contact customers, distribution and end‑users, attend conventions and exhibitions as required to promote product sales. Drive customer service excellence and maintain clear communication with customers and OEMs. Grow each branch and/or department in line with company objectives. Financial responsibilities: Enforce financial internal controls as defined by group standards. Provide timely and accurate financial reports. Ensure branch assets are managed according to set standards. Prepare all budgets and financial forecasts and achieve profitability. Perform critical examination and in‑depth financial analysis to promptly address inaccuracies, inefficiencies and problems. Overall responsibility to plan the branch’s financial future and ensure quality of branch financial activities are in line with company essential functions. Monitor and manage key financial areas: New and Used Sales: meet order take, invoicing, GP targets, control stock turn and maintain coverage. Rental: ensure financing is within National office parameters, meet sales and GP targets, optimise fleet utilisation, maintain quality of fleet and invoicing. Parts: support parts department and avoid losses. Service and Maintenance: manage work in progress and service scheduling, control profitability of maintenance contracts, process warranty claims. Debtors: assist collections to keep days below 40. Creditors: support creditors and keep accounts below 60 days; use BBBEE‑compliant processes. General: keep brand and department overheads in line with regulations, ensure administrative procedures, comply with OHSACT requirements. Customer Service: ensure quality customer interaction and service; support securing new business and developing partnerships. Operations: ensure efficient and effective organisation of branch operations for sustainable profitability. Strategic and operational planning: Ensure adequate strategic planning (short and long term) and develop action plans that are reviewed regularly. Plan for ongoing operational needs (technology, facilities, equipment, manpower) and coordinate business activities across departments. Communicate and consult with board and stakeholders on policies and objectives. Identify and address operational problems. Human Resources: Ensure staff in all departments are managed in line with company personnel policies. Conduct bi‑annual performance appraisals, compile and submit payroll information, hold regular branch and departmental meetings, manage leave and absenteeism, maintain compliance with hiring, termination, compensation, benefits, discipline and training policies. Maintain effective inter‑departmental and internal communication. Knowledge and Competence Requirements Knowledge of business and management principles for strategic planning, resource allocation, human resources modelling and leadership techniques. Knowledge of local and global industry dynamics and value propositions. Knowledge of customer service principles, needs assessment, quality standards and customer satisfaction evaluation. Knowledge of laws, legal codes, precedents and government processes impacting the company and clients. Knowledge of public safety and security policies and procedures. Knowledge of quality control processes, costs and techniques for effective storage and distribution of products. Knowledge of English language as a business communication medium. Competence to motivate and empower individuals and teams, provide clear direction, organize resources and steer others towards successful task completion. Desired Skills and Experience Business Management or equivalent experience (Electrical Engineering qualification is an added advantage). 5–10 years of management experience. Experience working with forklift batteries and chargers is an added advantage. #J-18808-Ljbffr