1 week ago Be among the first 25 applicants Direct message the job poster from Infotree Global Solutions Job Title: Transition Manager / Senior Project Manager Experience: 10+ years in Project/Program Management, IT Service Transitions, or related domains Job Description: We are seeking a skilled Transition Manager / Senior Project Manager to lead IT service transitions, ensuring seamless onboarding of vendor resources and operationalization of services. The ideal candidate will drive risk mitigation, governance, and knowledge transfer while collaborating with cross-functional teams to define KPIs, SLAs, and service stabilization strategies. Key Responsibilities: Develop and execute transition plans for IT service onboarding. Ensure smooth knowledge transfer, documentation, and process alignment. Implement risk management and mitigation strategies. Define and monitor KPIs and SLAs for service stabilization. Establish governance mechanisms to track progress and dependencies. Align engineering, operations, and business teams for successful transitions. Oversee the full transition lifecycle (initiation, planning, execution, monitoring, closure). Ensure compliance with security, regulatory, and contractual obligations. Act as an escalation point for transition-related challenges. Provide regular status reports, dashboards, and executive summaries. Strong project planning, execution, and stakeholder management skills. Proven experience in managing end-to-end IT service transitions. Expertise in governance frameworks, risk mitigation, and service stabilization. Knowledge of ITIL, PMP, PRINCE2 methodologies. Ability to work in fast-paced, dynamic environments with cross-functional teams. Excellent communication, negotiation, and problem-solving skills. Hands-on experience with JIRA, Confluence, ServiceNow, MS Project, Slack, Teams, SharePoint . Technical understanding of Cloud, Cybersecurity, Data Services, CRM, and IT Support domains . Project Management Methodology: Success Metrics & KPIs: Timely completion of transitions. Achievement of service stabilization SLAs. High stakeholder satisfaction and issue resolution efficiency. Effective knowledge transfer with minimal disruptions. Compliance with security and regulatory policies. Preferred Certifications: Industry Experience: IT Services, Software Development, Cloud Platforms, Enterprise IT Operations This role is ideal for professionals looking to leverage their expertise in IT transitions and governance while working in a collaborative, high-impact environment. Seniority level Seniority level Mid-Senior level Employment type Employment type Contract Job function Job function Information Technology Industries Information Services Referrals increase your chances of interviewing at Infotree Global Solutions by 2x Sign in to set job alerts for “Transition Manager” roles. Project Manager, Digital Marketing (remote) Cape Town, Western Cape, South Africa 4 hours ago Project Manager, New Product Development (REMOTE South Africa) - Project Manager - Brand Onboarding - (Remote - South Africa) Client success and project manager (m,f,d) - german speaking - remote East London, Eastern Cape, South Africa 1 week ago Project Manager (ClickUp Specialist for Agencies) Cape Town, Western Cape, South Africa 1 month ago Johannesburg, Gauteng, South Africa 1 week ago Cape Town, Western Cape, South Africa $2,500.00-$3,000.00 4 days ago Vereeniging, Gauteng, South Africa 1 week ago Cape Town, Western Cape, South Africa 1 month ago Johannesburg, Gauteng, South Africa $2,500.00-$3,000.00 1 week ago Cape Town, Western Cape, South Africa 1 week ago Durban, KwaZulu-Natal, South Africa 1 day ago City of Cape Town, Western Cape, South Africa 1 day ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr