Supervisor: Branch OperationsLocation: Kwa Zulu - NatalSalary: R22,000 p.m Our client in the insurance industry is looking for a Branch Operations Supervisor to supervise branch administration and operations. Responsibilities Supervise all client liaison and sales support in the branch offices Supervise the service delivery to internal & external clients Manage the client service of walk‑in and telephonic enquiries Manage compliance and effectiveness of client service levels Supervise new business policy administration Oversee and manage the efficiency & accuracy of data capturing for the group Oversee compliance of quality assurance on all new business processes Maintain and monitor new business and returns registers Compile and submit weekly client service administration activity reports Report to manager on claims progress and activities Provide weekly stats to Sales on outstanding correspondence and returned new business Adhere to company policies and procedures, code of conduct in accordance with FSB and regulatory requirements Comply with FAIS requirements Assist with the audit and control of attendance registers, client survey, pulse reports, activities, staff leave and any other requirement Comply with disciplinary and grievance procedures General supervision of branches including branch visits to ensure that the branches' administration runs effectively and efficiently Monitor business retention Requirements Degree/Diploma in Management FAIS Compliant Regulatory Examination Level 1 (Representatives) RE5 Recognised Qualification as per the FSB 3 years' experience in the Insurance Industry 1 year's experience in Supervisory Role Send your CV and latest pay slip to AtripleA Recruitment and Temps #J-18808-Ljbffr