About the job Senior HEC Network Operations Engineer Senior HEC Network Operations Engineer Experience Minimum 6-8 years relevant experience in a senior network engineer role, at least 3 years in data center environments Technical Skills Ability to solve complex infrastructure issues, together with senior engineers of other technical domains Ability to lead a team of other engineers Ability to ensure high quality of submitted change requests and associated implementations of complex changes Implementation including associated risk assessments and mitigation strategies. Working on monitoring/orchestrator tools Knowledge of security aspects on systems Other Skills Profound ITIL knowledge, ability to guide/coach others ITIL certification/s experience in a customer-facing engineering role Responsibilities: Ensure stability, performance, and security of the HEC network Perform and lead tasks associated with Service Requests and Incident Management Processes. Perform and lead lifecycle management/change management activities Perform and lead root cause analysis (RCA) and Problem management activities. Guide other support staff in performing their tasks Work with senior engineers from other domains (e.g. compute, storage, applications) Ensure a high level of quality of documentation. Contribute to service, architecture, and/or design reviews and optimization activities Represent the Network team toward external customers and/or internal LoBs and/or vendors #J-18808-Ljbffr