WHY JOIN THE JSE? The JSE recognises that its success and strength depend on the quality of its employees. We are committed to fostering a culture of continuous learning and high standards of performance. Our employee wellness programme is designed to encourage work-life balance for employees. We naturally seek to empower staff and encourage diversity and opportunities for all. Introduction To ensure ongoing maintenance and support to JIS Share Plan corporate clients and Trusts in line with statutory and service level agreements between JIS and the client. Administer corporate client accounts for JIS (JSE Investor Services), including executive share schemes and BEE schemes. Attend to clients and their respective employees both telephonically and via email. Laise with Trading, Tax, Settlement, Recons and Communications teams to action client requests, amendments, trades, tax queries, settlements and respond to ad hoc requests from clients. Apply knowledge and comply in depth when performing Share Plan administration and BEE schemes duties. Support Management in providing successful maintenance and support to Clients as efficiently and timeously as possible. Systems Administration Utilise the Share Plan Services (SPS) system to monitor client accounts and events, including dividends, vestings and adhoc client requests. Validating and understanding received documentation & requests and ensure correctness before instructing support team to action. Manage e-mail and phone call interactions and closure of requests through Outlook or Genesys. Support Services Assist in the collection; preparation and distribution of information required for management and client reporting. Completion of project work or work for other teams as required. Maintain records of all work performed and report daily statistics to management. Communicate and liaise with other departments, direct to correct departments to meet client’s needs. Render backup for areas where assistance is required. Compliance Maintain and improve quality results by adhering to standards and guidelines, recommending improved procedures. Operates within controls and procedures to ensure the integrity of the JSE. Identifies and reports risks or areas of concern to management within area of responsibility. Ensures compliance with all relevant regulations and procedures to prevent fruitless, wasteful, and irregular expenditure. Customer Service Maintain effective working relationships with client and internal support teams (both internal and external) towards rendering highest quality of services. Identify and solves problems whilst demonstrating a high level of integrity in line with the JSE core values. Cost Control Promote the effective and transparent use of financial and other resources. Explore opportunities to control and reduce costs. Recommend process improvements to reduce cost and mitigate risks. Bachelor’s degree in account or finance Driver’s License - Code B Professional Knowledge and Skills Understanding of regulatory environment, laws, acts, and rules of the financial industry. Understanding of FICA, STRATE and legal documents. Knowledge of Share Plans and BEE Schemes. Proficiency in MS Outlook, Word, Excel & Powerpoint. Competency Description Resilience - Having the ability to recover quickly from difficult situations and continue functioning effectively. Multitasking - Execution of work or tasks simultaneously in an efficient and effective manner. Conflict Management - Keeps conflict resolution professional and not personal. Interpersonal Relations and Skills - Maintains composure during stressful or difficult situations. Adaptability/Flexibility - Responding effectively to multiple demands, ambiguity, shifting of priorities, emerging situations, and rapid change. Attention to Detail - Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Collaboration - Ability to work co-operatively with other individuals and make valued contributions to the outputs of others to assist own team or project to achieve the required outputs. Communication - To convey and exchange thoughts, opinions, or information verbally or in writing effectively. Inclusiveness - Foster a healthy, productive, ethical, fair, and affirming environment to allow employees to thrive and realise their full potential. Time Management/Organization - Seeks and finds all resources needed to effectively accomplish a task, assignment, or event, bringing all together into and organized and successful manner within time limits. #J-18808-Ljbffr