Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Who We Are We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands. At DigiOutsource, we bring passionate people and innovative tech together to create market‑leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available. Who We’re Looking For We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action‑packed, and we expect you to bring your A‑game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar. Why We Need You We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision. As an IT Support Technician, you will provide professional technical support to meet the needs of the organization. What You’ll Be Doing Installing, configuring, maintaining and troubleshooting user workstations and laptops on company infrastructure. Ensuring correct software is loaded onto the user’s machine before delivery, using Intune and understanding its processes and functionality. Front‑line desktop support via chat or Jira Service Management initiated requests. Troubleshooting problems via Teams, in‑person, remote desktop technologies. Monitoring company infrastructure and properly escalating alerts on systems like Grafana, Kibana and Nagios. Managing Office365, Exchange on‑prem and Exchange365. Microsoft Entra and Active Directory administration. Managing user rights via group membership changes in Active Directory and Entra. Supporting Corporate and Call Centre applications, troubleshooting, and issue escalation. Knowledge and experience on Windows 10, 11 and Mac. Diagnosing and fixing hardware problems, including replacing hardware parts. Exposure to printers, networks, Wi‑Fi, Bluetooth, hard‑drives and laptop internals. Good knowledge of Dell products. Being a keen learner, able to apply new technologies and methods as they become available. Other reasonable duties as required. Essential Skills Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively. Experience working collaboratively in cross‑functional teams, focusing on shared goals. Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope. Exceptional attention to detail, ensuring high standards of quality in all outputs. Ability to adapt quickly to changing environments and priorities. IT qualification in A+ and AZ‑900. Minimum of 2 years’ experience in IT, preferably in a desktop support environment. Valid driver’s license and own vehicle. Ability to work shifts. Desirable Skills Further qualifications in MCSE, N+, Intune or Azure role‑specific skill. Experience in monitoring systems. Behavioural Competencies Adaptability Ownership and accountability Initiating action Resilience Team orientation Integrity Innovation Benefits Learning and development programmes. Performance tool for feedback and development. Employee Assistance Programme. Group Life Cover. Funeral Fund Benefit. Income Continuation Benefit. Medical Aid Subsidy. Retirement Annuity Subsidy. #J-18808-Ljbffr