Branch Advisor Deliver exceptional service as a Branch Advisor at FNB Points of Presence (POP), providing compliant, professional financial advice to existing clients in a high-volume service branch environment. Responsibilities include understanding client financial needs, offering appropriate product solutions, and ensuring ongoing client relationship management in line with FAIS, FICA legislation and TCF principles. Responsibilities Build and manage long-term client relationships to support retention and growth. Provide a positive customer experience, being helpful and sensitive to transactional needs. Educate customers to the correct banking platform aligned with their needs. Live up to the brand promise “how can we help you?” at all times. Analyze customer data and provide appropriate financial advice and solutions aligned with client goals and FAIS requirements. Maintain accurate and complete client records and documentation. Achieve individual and branch sales and service targets. Conduct yourself in an ethical manner and take accountability for performance, personal and career development. Show empathy to customers. Stay updated on industry trends and product knowledge. Manage leads, referrals, and client follow-ups within agreed turnaround times. Qualifications & Experience Minimum: Grade 12 / NQF Level 4. Preferred: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS. 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services. Strong understanding of FAIS, TCF, and client‑centric advice principles. Proven ability to meet sales, service, and compliance targets. Ideal Candidate Client‑focused and ethical approach to advice. Enjoy solving problems. Persuasive selling skills. Agile and flexible. Strong communication and interpersonal skills. Results‑driven with strong planning and organization skills. Attention to detail and high compliance awareness. Ability to work independently and within a team. Benefits & Opportunities Opportunities to build relationships as part of a dynamic team. A challenging working environment. Personal and professional growth. Opportunity to have an impact on a local market as a brand ambassador. All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. Candidates may voluntarily disclose disability information, which will be kept confidential unless disclosure is required by law. Applications will not be accepted on or after 09/06/26. Apply now if you are ready to take the next step in your career as an FNB Points of Presence Branch Advisor, delivering exceptional service, growing customer relationships, and contributing to sustainable business performance. #J-18808-Ljbffr