Core Overview: Owns and drives the end-to-end F&B strategy across all properties and outletsAccountable for revenue growth, profitability, and cost control (including GP, labour, pricing, and waste management)Shapes F&B concepts, positioning, and guest experience in alignment with brand and market expectationsLeads, develops, and retains high-performing teams across multiple departmentsEnsures consistency, quality, and service excellence across all guest touchpointsOversees procurement, supplier partnerships, and stock management governanceWorks collaboratively with Executive Chef, Sales, and Rooms Division to optimise total property performanceDrives innovative programming, including menus, events, and activations, to maintain relevance and competitivenessA commercial operator and experience curator responsible for turning F&B into a key profit driver while elevating the overall guest journey. Duties: Strategic & Commercial Leadership: Define and execute a cohesive F&B strategy aligned with overall business objectives and brand positioningDrive total F&B revenue, profitability, and market share across the portfolioDevelop and implement pricing models, revenue optimisation strategies, and cost control frameworksIdentify and execute new business opportunities, concepts, and partnershipsLead F&B capital planning and investment decisions with a strong return-on-investment focus Multi-Property Operational Excellence: Provide executive oversight of all F&B operations, ensuring alignment in standards, systems, and service deliveryImplement and maintain standard operating procedures, controls, and performance benchmarksConduct regular operational audits and implement continuous improvement initiativesEnsure full compliance with health, safety, hygiene, and statutory requirementsOptimise labour structures and productivity in line with business demands Leadership & People Development: Lead and inspire F&B leadership teams, including outlet managers and senior culinary leadersBuild a culture of accountability, service excellence, and high performanceDrive talent development, succession planning, and retention strategiesPartner with HR on workforce planning, training, and performance management Brand, Guest Experience & Programming: Position F&B as a core differentiator within the V&A portfolioAlign the F&B experience with brand identity across all guest touchpointsCollaborate with Sales & Marketing on campaigns, partnerships, and activationsOversee the development and execution of signature events and experiencesMonitor guest feedback and market trends to continuously enhance the offering Culinary Direction & Innovation: Provide strategic direction on menu engineering, concept development, and innovationEnsure offerings are commercially viable, trend-relevant, and brand-alignedDrive sustainability initiatives, local sourcing, and efficient procurement practicesOversee beverage strategy, including wine programmes and bar concepts Financial Management & Governance: Full accountability for F&B financial performance across all propertiesDevelop and manage budgets, forecasts, and performance reportingMonitor key financial metrics and implement corrective strategies where requiredEnsure strong controls in procurement, stock management, and cost of sales Requirements: Bachelors degree in Hospitality Management, Business Administration, or related fieldAt least 810+ years experience in senior F&B leadership roles within a luxury or multi-property environmentProven ability to drive revenue growth, profitability, and operational excellence at a portfolio levelStrong commercial and financial acumen with advanced analytical capabilityExperience in concept development, brand positioning, and large-scale F&B operationsExceptional leadership and stakeholder management skillsIn-depth understanding of industry trends, compliance, and best practices