Role Overview The Student Residence Manager is responsible for the day-to-day operational management of a student accommodation facility. The role ensures a safe, well-maintained, and supportive living environment while managing occupancy, facilities, staff, stakeholders, and student well-being. Key Responsibilities Operational Management Oversee the daily operations of the student residence Develop, implement, and enforce residence rules, procedures, and policies Manage front-of-house operations and resident services Ensure the smooth running of accommodation facilities Occupancy & Administration Manage occupancy reports, room allocations, transfers, and returning students Oversee room selection and allocation processes Maintain accurate records and administrative systems Compile daily, weekly, and monthly operational reports Facilities & Asset Management Maintain asset registers for furniture, appliances, and equipment Conduct monthly stock takes and inspections Coordinate maintenance requests and monitor turnaround times Liaise daily with facilities management and external contractors Health, Safety & Compliance Develop and implement health and safety plans Conduct regular room, apartment, and building inspections Ensure compliance with OHS and safety regulations Develop and implement emergency response plans People & Stakeholder Management Supervise student staff and manage work schedules Maintain effective communication with students, parents, and stakeholders Handle resident enquiries, concerns, and escalations professionally Promote a positive student culture, wellness, and development Service Providers & Support Functions Manage third-party service providers such as security, cleaning, pest control, hygiene, and access control Monitor parking facilities and access systems Liaise with IT providers regarding Wi-Fi and access systems Support marketing initiatives with the marketing function Requirements Minimum 2 years’ experience as a Student Residence Manager (essential) Proven experience in student accommodation or residential living environments Strong leadership and interpersonal skills Excellent organizational, administrative, and reporting ability Experience managing diverse stakeholders and student populations Knowledge of health and safety and emergency response procedures Valid driver’s license (preferred)