Key Responsibilities Technical Support & Helpdesk Provide first- and second-line IT support across operational and administrative departments Troubleshoot and resolve hardware, software, network, printer, and email issues Install and maintain desktops, laptops, barcode scanners, mobile devices, and peripherals Assist users with Microsoft Office, Windows operating systems, and operational systems Liaise with third-party service providers and manage support tickets Network & Systems Administration Maintain LAN, wireless networks, and internet connectivity Install and crimp network cabling (RJ45, shielded RJ45, keystones, etc.) Support systems development where programming and operational knowledge are required Infrastructure & Operational Support Perform routine maintenance and system updates Support printers, biometric systems, CCTV, VoIP, and access control systems Monitor system performance and identify recurring technical issues Assist with IT asset management and procurement Supervise and monitor IT personnel where required Security & Compliance Ensure compliance with IT policies and procedures Assist with data security and confidentiality measures Identify and report risks or system vulnerabilities Support business continuity and disaster recovery processes Minimum Requirements National Diploma or Degree in Information Technology, Computer Science, Information Systems, or related field Minimum 5 to 8 years experience in IT support or IT administration Strong MS SQL Server skills including query writing and database maintenance Advanced Microsoft Excel skills Experience supporting Microsoft Windows and Microsoft 365 environments Knowledge of networking, routers, switches, and wireless systems Valid drivers licence Advantageous Skills & Experience Programming knowledge in VBA, C#, ASP.NET, Python, or similar CompTIA A+ and/or Network+ certifications Experience within manufacturing, FMCG, warehouse, production, or abattoir environments Exposure to cybersecurity principles and remote support tools Knowledge of CCTV, VoIP, biometric systems, and access control systems Strong accounting or actuarial background Personal Attributes We are looking for someone who is:A strong problem solver with analytical thinking ability Able to work efficiently in a high-pressure environment Organised with excellent time management skills Professional, reliable, and customer-service driven Able to work independently and within a team Committed to maintaining confidentiality and integrity Additional Requirements Willingness to work after hours, weekends, and standby when required Own reliable transport advantageous Clear criminal record may be required