Overview Hands-on experience with some of the following disciplines: Oracle, DQL Server, MySQL Web Methods Web Services Automation/ Scheduling tools/ frameworks SOA F5 SQL Server Integration Services SQL Server Reporting Services ESB Working knowledge of AP-based services (e.g. REST, SOAP) Scripting with any language Amazon Web Service (AWS) Experience working in a high availability environment with multiple operational instances Facilitation Structured analysis Command of the English Language Responsibilities Understand the nature and business impact of requests, perform the required analysis. Provide 2nd Line support for technical and functional solutions. To provide high quality and technical application and systems support to customers and internal business functions Provide a second line support service to NOC Resolve calls logged within the agreed MTTR (Mean time to resolve) is within the agreed SLAs Ensure Incident/ Request updates are at an acceptable quality Document and provide analysis of defects to solution teams Create diagnostic scripts and other aids per system e.g. simple diagnostic question sheets, historical records, known error lists, predefined extract scripts Proactively monitoring and fixing of systems, data related errors Collaborate with the Solution Delivery team, Architectural team in planning, design, architecture and configuration of the technical platforms for the Application and Support portfolio Participation within deployment handover sessions Be available to the business and support leads for operational support Ensure the consistency and stability of the environment and produce SOP for the day-to-day operation Minimizing the adverse impact of Incidents and problems on the business and preventing reoccurrence of Incidents Develop and improve reports to meet SLAs and communicate performance to stakeholders Provide weekly and monthly reporting on team activity Consult with business to identity business problems and opportunities to enhance existing processes Provide advice in the support and maintenance of the systems Stay current on industry practices and trends and contribute to continuous improvement using technology and improvement of processes Create monthly reports to track progress of solutions against identified benefits #J-18808-Ljbffr