Job Information Location: Cape Town, Western Cape, South Africa Company: Bitrecruit Client / Employer: Occupop Job Reference: 703b9ac478bbca37e aaf97261 Posted: Listing Type: Basic Responsibilities Provide 1st line telephone and technical support across a wide range of technologies. Manage and resolve support tickets efficiently, ensuring regular client updates. Collaborate with 2nd Line and Escalation Engineers to meet SLAs. Maintain and update client knowledge base documentation. Support colleagues across the engineering team and manage vendor tickets. Work as part of a shift rota covering contracted client hours (Monday to Friday). Qualifications Strong customer service and communication skills. Ability to prioritise and manage workload in a fast‑paced environment. Proactive problem‑solving approach and attention to detail. Experience in IT Service Desk environments. Knowledge of networking (routers, switches, firewalls) and basic configuration. Hands‑on experience with Office 365, Microsoft Desktop, and Windows Server environments (2008‑2016), ideally in VMware ESXi or HyperV. Minimum qualifications: Matric (Grade 12) or equivalent (NQF Level 4) – essential; IT‑related tertiary qualification (e.g., Diploma or Certificate in IT, Computer Science, or Information Systems) – preferred. Certifications: CompTIA A+ (foundational hardware/software support), CompTIA N+ (basic networking knowledge), Microsoft Certified: Modern Desktop Administrator Associate or MCSAITIL Foundation. Experience: 1–2 years in a Service Desk or IT Support role. Familiarity with ticketing systems and remote support. Benefits Competitive salary and training and development. Leave entitlement of 15 days plus one volunteer day. Medical aid allowance. Retirement annuity allowance with 4 % employer contribution. Social events throughout the year. Technology loans. Wellbeing initiatives. Long service leave. Reward and recognition awards. Equal Opportunity OryxAlign is an equal‑opportunity employer who is committed to creating an inclusive environment for all employees. In accordance with the Employment Equity Act of South Africa, we actively promote diversity and the fair treatment of all individuals, regardless of race, gender, disability, age, religion, sexual orientation, or any other characteristic protected by law. We encourage applications from candidates who will contribute to the diversity of our team, especially those from historically disadvantaged groups. #J-18808-Ljbffr