This role is responsible for the day-to-day operational support of the data platform, acting as the first line of response for tickets, alerts, and data-related requests. The position ensures platform stability, resolves issues efficiently, and enables data engineering teams to focus on project delivery and long-term improvements. Responsibilities Triage and resolve data platform tickets and alerts. Manage data access requests and platform configuration changes. Monitor and fix ETL/ELT pipeline failures and delays. Handle data, operator, and system amendments. Maintain operational queues and prevent stalled tickets. Investigate data quality issues and dashboard discrepancies. Maintain and improve runbooks for common tasks and incidents. Identify recurring issues and support automation or system improvements. Keep ticketing systems updated with accurate status and categorisation. Communicate with stakeholders and provide regular reporting on issues and trends. Qualifications & Experience Degree in Computer Science, Information Systems, Data Engineering, or a related field (or equivalent experience). Strong SQL skills with hands‑on experience in Snowflake or similar cloud data platforms. Understanding of ETL/ELT pipelines, scheduling, and monitoring tools. Familiarity with BI/reporting tools and data quality investigation. Experience with ticketing systems (e.g., Jira) and operational support environments. Strong problem‑solving, prioritisation, and communication skills. Reference Number for this position is NG61219, a contract position based in KZN-Durban offering a salary of up to R415 per hour negotiable on experience and ability. Contact Nokuthula at or call her on to discuss this and other opportunities. #J-18808-Ljbffr