Executive Housekeeper | Luxury Hotel | Plettenberg Bay – Salary: Negotiable depending on experience | Live-in position. Kendrick Recruitment is now seeking a professional and experienced Executive Housekeeper for a prestigious luxury hotel in Plettenberg Bay. This role is ideal for an accomplished hospitality professional who thrives in a high‑end environment and is passionate about maintaining world‑class cleanliness and service standards. The Executive Housekeeper will oversee the entire housekeeping operation, ensuring the highest levels of cleanliness, order, and guest satisfaction throughout the property. Minimum Experience and Qualifications Matric (high school diploma) Computer literacy Degree or diploma in Hotel Management or similar qualification (beneficial) 8 to 10 years of housekeeping experience, with at least 2 to 3 years in a similar role within a five‑star property Strong operational and technical knowledge in housekeeping Key Responsibilities Ensure the cleanliness, orderliness, and presentation of the entire hotel Manage and maintain housekeeping standards in guest rooms and public areas Develop and manage the annual housekeeping budget Monitor and maintain par stock of guest supplies, linens, cleaning products, and uniforms Oversee stock control and coordinate inventories with the Accounts and General Store departments Conduct regular inspections and ensure all pest control and sanitation measures are in place Implement housekeeping systems and procedures and ensure compliance Prepare housekeeping and operational reports for management Assist in supplier selection and procurement for housekeeping-related items Oversee linen and amenities control, including quality assurance and usage Manage housekeeping contractors in accordance with service level agreements Address and resolve guest complaints in a professional and timely manner Lead and manage all departmental audits and ensure corrective action plans are followed Recruit, train, and evaluate housekeeping staff Manage email and guest communication professionally Maintain detailed knowledge of the hotel layout, services, and offerings Ensure optimal use of the hotel’s property management system (OPERA) Perform daily inspections of public areas and staff facilities Conduct daily team briefings and build team morale Coordinate with the Maintenance department for preventive room and area upkeep Ensure cyclical cleaning plans are implemented (e.g., flushing toilets in unoccupied rooms) Promote and ensure adherence to SHE (Safety, Health, and Environmental) regulations Foster effective interdepartmental communication and cooperation Ideal Candidate Profile Highly organized, hands‑on leader with a strong sense of ownership Strong communication and conflict‑resolution skills Team motivator with attention to training and development Exceptional eye for detail and a passion for luxury standards Professional demeanor with the ability to work under pressure If you're ready to bring your expertise to a leading luxury property, apply now by sending your CV. This is an exciting opportunity to be part of a dedicated team in one of South Africa’s most beautiful coastal destinations. #J-18808-Ljbffr