Job description: We’re passionate about animals, people, and the connection between them. Our specialist-led team provides world-class veterinary care with empathy, excellence, and teamwork at the heart of everything we do. About the Role We’re looking for a warm, professional, and highly organised Receptionist/Coordinator to be the welcoming face of our Company. You’ll be the first point of contact for our clients, greeting them with kindness, assisting with bookings/referrals, and ensuring that every visit runs smoothly from start to finish. In this role, you’ll balance a busy front desk with calm efficiency, helping both our clients and our team at the back deliver an exceptional experience every time. What You’ll Do Provide a friendly and professional welcome to clients in person, by phone, and via email. Manage bookings, admissions, discharges, and payments from clients and vets. Support the clinical team by coordinating patient flow and ensuring smooth communication. Maintain client confidentiality and accurate record keeping. Assist with administrative tasks such as filing, data entry, and updating patient information. Keep the reception area tidy, organised, and welcoming. Handle sensitive situations with empathy and professionalism. What We’re Looking For Experience in front-line customer service or reception (veterinary or medical experience is a REQUIREMENT). A compassionate nature and genuine love for animals . Excellent communication and interpersonal skills. Strong attention to detail and the ability to multitask in a fast-paced environment. Proficiency in computer systems and scheduling software. Reliability, discretion, and a calm, caring demeanour. Job Type: Full-time Work Location: In person #J-18808-Ljbffr