METRONOMIC is recruiting a Meter Data Availability Manager within the Utility Management business unit. This is a team‑lead level role responsible for creating a single point of control for the planning, coordination, execution, tracking, and reporting of all activities required to restore and maintain meter communication uptime. The role directly supports improved meter data availability for operational, reporting, and billing purposes. The position retains full leadership of the Meter Connect team while coordinating Tier 1 and Tier 2 site interventions, stakeholder triage and prioritisation, field resource scheduling, and performance dashboard reporting related to communication restoration and meter readability. Role Purpose Establish a central locus of control for meter communication restoration Improve meter data availability across the portfolio Ensure reliable operational, reporting, and billing data Lead the Meter Connect team and coordinate cross‑functional interventions Key Accountabilities (KPIs) Improve meter data availability across the portfolio, including governance of is‑readable status Reduce time‑to‑restore communication (MTTR) through effective triage and scheduling Maintain a controlled, prioritised intervention backlog with clear ageing and ownership Increase Tier 1 intervention success rates and SLA adherence Ensure Tier 2 interventions are correctly identified, validated, quoted, and implemented Maintain complete, auditable intervention records and accurate meter readability status Provide consistent stakeholder visibility via performance tracking dashboards Ensure continuity of critical data through planned manual load profile downloads Key Duties Communication Issue Identification & Monitoring Identify and investigate meter communication issues using monitoring and reporting tools Categorise issues and validate impact on meter data availability Confirm affected meters/sites and determine next actions Stakeholder Engagement, Prioritisation & Triage Engage Utility Management and meter‑data‑dependent stakeholders to prioritise incidents Facilitate regular triage sessions and maintain prioritised worklists Communicate priorities, plans, and timelines clearly Tier 1 Site Interventions (No Client Quote Required) Plan, coordinate, and schedule Tier 1 interventions Allocate work to Meter Connect team members and Field Services technicians Coordinate site access with clients and facility managers Record outcomes and confirm restoration or next steps Tier 2 Site Interventions (Client Quote Required) Identify Tier 2 interventions requiring quotation Compile scope and requirements for accurate quoting Validate solutions with the Technology team Track interventions through validation, quotation, and execution Manual Data Continuity (Load Profile Downloads) Identify when manual downloads are required Schedule resources and access Log downloads and communicate outcomes Meter Readability Status Governance (is‑readable) Maintain accurate meter readability status Document all status changes with rationale and follow‑up actions Record Keeping, Reporting & Dashboard Management Maintain complete intervention records Publish communication uptime and intervention dashboards Report on critical issues and backlog status Team Leadership (Meter Connect) Lead and manage the Meter Connect team Ensure capacity planning supports operational requirements Coach and support team members Coordinate cross‑functional support from Field Services and Technology teams Continuous Improvement Identify recurring failures and propose preventative improvements Contribute to SOPs and documentation Qualifications & Experience Matric (Mathematics advantageous) Diploma or Degree in Operations, Engineering Support, IT/Networks, or Project/Service Management (advantageous) 3–5 years’ experience in operations coordination, service delivery, utility/metering operations, or technical support Proven experience coordinating field activities and cross‑functional stakeholders Proficient in Microsoft Outlook, Excel, and Word, including dashboards and structured logs Skills Required Operational coordination and scheduling Stakeholder management Analytical and diagnostic thinking High attention to detail Clear written and verbal communication Structured problem‑solving Ownership and accountability Team leadership and influence Continuous improvement mindset Authority Assign and schedule Tier 1 intervention work Set operational priorities through triage Own and publish dashboards and operational reports Escalate blockers and repeat failures Govern Tier 2 interventions with mandatory technical validation Training Internal Training Monitoring and reporting tools Internal platforms (Meter Connect, MDM, dashboards) Tier 1 / Tier 2 classification and governance Stakeholder communication and escalation protocols Communication device types, failure modes, and reset procedures Health and safety and client‑site conduct Career Development Training Project and service management fundamentals Advanced Excel and reporting automation Client communication and conflict handling #J-18808-Ljbffr