Key Duties and Responsibilities: Be the go-to person for hardware, software, and network issues. Diagnose and resolve incidents quickly, escalating when needed. Keep tickets updated, documented, and closed efficiently. Configure, deploy, and maintain laptops, desktops, and mobile devices. Ensure that devices are secure, compliant, and performing at their best. Communicate clearly with users, keeping them informed every step of the way. Assist with onboarding/offboarding and basic infrastructure support. Essential Requirements and Skills: 24 years IT support experience. Strong troubleshooting skills in Windows environments. Microsoft 365 expertise and familiarity with business apps. Experience with ticketing systems (ManageEngine, ServiceNow, Zendesk, etc.). Basic networking knowledge (TCP/IP, DNS, and DHCP). Exposure to endpoint management tools, Active Directory/Azure AD (advantageous). Key Traits: Problem-solver with attention to detail. Excellent communicator with a customer-first mindset. Able to juggle multiple tasks under pressure. Accountable, adaptable, and eager to learn. What Success in This Role Means: Support requests handled quickly and efficiently. Users feel supported with clear communication. Issues resolved effectively with minimal repeats. Devices stay stable, secure, and functional. If you thrive on solving problems and making technology work seamlessly, then this role is for you.Apply now!
It Support Technician
NETWORK RECRUITMENT
johannesburg, johannesburg
Published 4 days ago
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