Position Title Technical & Services - Parts & Service Assistant Contract Full-time Position Summary The purpose of this position is to ensure general administrative duties for the branch are carried out accurately and timeously, to perform the short‑term rental controller function and assist the rental manager to ensure best management practices are followed in all areas of responsibilities, meeting key performance criteria and service delivery objectives, procedures and actions, promoting a customer‑oriented service and implementing and upholding actions in line with the company strategic vision. Key Performance Areas and Responsibilities Ensure that STR achieves predetermined targets / budget. Overall responsibility to ensure quality of customer interaction and service (drive customer service excellence). Ensure good communication with customers, developing partnerships and tailoring solutions for clients. Evaluate own development needs and address gaps in knowledge / skills. Telesales and maintenance of records / quotes register / prospects. Weekly and monthly reporting of stock count and utilisation. Prepare and complete refinance and defleet documentation. Full responsibility to reserve, arrange delivery and collection and manage overall control of short‑term fleet units; responsible to schedule. Plan and allocate trips daily; responsible for all invoicing pertaining to transport. Ensure all documentation for the delivery of a forklift is accurate, complete and properly authorised (credit applications, signed contracts from clients, terms and conditions, customer orders, etc.). Invoicing of daily, weekly and monthly rental including excess hours. Liaise with debtors regarding accounts for new and existing customers. Ensure machines at customer have valid load test certificates. Communicate with workshop regarding preparation of machines prior to delivery (load test, service, attachments, chargers, etc.). Facilitate customer complaints and queries; ensure they are followed through and communicate process / result to customers. Foster and maintain dedication to service excellence in every aspect of work carried out; ensure timely feedback / communication to customers. Provide general assistance to manager as and when required. Preferred Knowledge, Skills, Education and Experience Experience working on the Kerridge system. Experience in fleet management. Maintain and update information on database. Required Minimum Knowledge, Skills, Education and Experience Grade 12 / Matric + minimum of 3 years relevant experience. Advanced / Expert computer literacy in MS Outlook, Word, and Excel. Understanding and working knowledge of Kerridge system – must be able to load information and draw reports. Profile Knowledge of principles and processes for providing customer and personal services. Includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of quality control processes, costs, and other techniques for maximizing effective storage and distribution of products (equipment and parts). Interdependence With Other Departments This position will require interaction with all departments within the branch. Job Location Africa, South Africa. #J-18808-Ljbffr