A Senior Process Engineer is responsible for analyzing, documenting, improving, and monitoring business and IT processes to enhance operational efficiency, standardisation, compliance, governance, and service delivery. The role focuses on identifying process inefficiencies, risks, bottlenecks, and control weaknesses while supporting automation, optimization, and continuous improvement initiatives across the organization. They work closely with business units, IT teams, Risk, Audit, Compliance, and Operations stakeholders to ensure processes are effective, measurable, compliant, and aligned with organizational objectives. Role Responsibilities: Process Analysis, Documentation and Optimisation Conduct in-depth process analysis ensuring that work instructions in the applicable process tool are included. Facilitate process mapping workshops and document end-to-end processes as well as the future state (“to-be”). Redesign and optimise processes to improve efficiency, standardisation, governance, and automation opportunities. Develop and maintain process maps, SOPs, workflow diagrams, and operating procedures. Produce executive reporting dashboards and maturity assessments. Identify process gaps, redundancies, inefficiencies, and bottlenecks. Process Governance and Standardisation Develop and maintain IT process frameworks, standards, procedures, and operating models. Maintain process repositories and documentation standards. Ensure alignment to governance frameworks such as COBIT, ITIL, ISO 27001, and internal policies. Ensure consistent adoption of standardised processes across teams. Track process compliance and operational effectiveness metrics. Governance Controls and Risk Management Embed ITGC and ITAC controls into operational and delivery processes. Partner with Risk, Compliance, and Internal Audit teams to address control deficiencies and ensure processes align with internal policies, regulatory requirements, audit standards and governance frameworks. Ensure processes support segregation of duties, evidence retention, traceability, and auditability. Automation and Continuous Improvements Recommend automation opportunities. Drive continuous improvement initiatives using Lean, Agile, Six Sigma, Kaizen or any process methodologies. Support implementation of workflow automation, CI/CD, DevSecOps, ITSM process improvements and BPM tools. Collaborate with engineering and platform teams to embed controls and validations into automated workflows. Role Requirements: Bachelor’s degree in information technology/computer science/information systems/ engineering/business information systems or related field Advantageous Qualifications: Lean Six Sigma Certification, BPM certification, ITIL Foundation, COBIT and Design Thinking. Minimum +5 years working experience at Process Practitioner level. Experience documenting and improving operational processes. Experience in engaging with multiple stakeholders across all levels. Exposure to automation and digital transformation initiatives. Process mapping and modelling BPMN knowledge Data analysis and reporting skills Workflow automation exposure Understanding of infrastructure, applications, and cloud environments Exposure to JIRA, Confluence, ITSM platforms, Microsoft platforms #J-18808-Ljbffr