Terra Nova Tours Careers Senior Groups Sales Consultant – Leisure Groups Travel Location: Cape Town, South Africa Start Date: Immediately Hybrid: Negotiable Are you passionate about Group Travel and looking to take your expertise to the next level? For our Head Office in Cape Town , we are looking for an experienced Senior Groups Sales Consultant to join our team. In this role, you will be responsible for implementing and managing our series of travel programs, ensuring that each group experience is seamless and of the highest quality, as well as designing and selling tailor‑made Group trips across Southern Africa. If you thrive in a fast‑paced environment, are driven by delivering top‑tier customer service, can craft detailed and bespoke Group Travel itineraries, and have a proven track record in handling complex Group Travel arrangements, we want to hear from you! As a Senior Groups Sales Consultant , you will report directly to the Leisure Groups Team Leader with responsibilities that include: ADHOC Group Travel Design, cost out and sell customised, professional, and competitive ADHOC Leisure Group travel itineraries in Southern Africa for Group clients, tailored to each group’s budget, requirements and preferences. Communicate effectively via email, phone and online meetings with clients, answering questions regarding the program offered, handling special requests and/or concerns promptly. Manage the end‑to‑end process, including client consultations, itinerary design, booking, accounting and execution, in line with company policies and procedures. Ensure accurate invoicing with suppliers while managing relationships throughout the itinerary planning and execution stages. Prioritise key clients and urgent requests to meet proposal response times. Take immediate action on any client issues or complaints and keep the Team Leader informed in a structured and timely manner. Address any unexpected issues during the travel experience immediately, ensuring a seamless experience for clients and guides. Maintain accurate records of bookings, feedback and program performance for continuous improvement. Work closely with other departments, such as Product and Finance, to ensure smooth operations and communication. Provide mentorship and guidance to Junior Consultants, sharing knowledge and best practices to drive team success. Group Series Oversee the entire process from booking confirmation, to execution of Group Travel programs, invoicing, and on‑the‑ground support. Handle multiple series programs simultaneously, ensuring a consistent level of service, quality and attention to detail. Address any unexpected issues during the travel experience immediately, ensuring a seamless experience for clients and guides. Work closely with other departments such as Product and Finance to ensure smooth operations and communication. Provide mentorship and guidance to Junior Consultants, sharing knowledge and best practices to drive team success. Maintain accurate records of bookings, feedback and program performance for continuous improvement. Others Attend Team Meetings and provide Daily Reports to Team Leader/s and Director/s. Maintain a clear, concise and effective communication style with clients, Management and the team. Attend industry events, trade shows and networking opportunities to promote Terra Nova Tours. Requirements Diploma or degree in Tourism, Hotel Management or Events Management. Minimum of 5 years of experience in Group Travel, with a focus on ADHOC Sales and Groups Series. In‑depth knowledge of Southern African tourism destinations; Eastern Africa an advantage. Proven experience in designing and selling Group travel programmes within Southern Africa. Comprehensive knowledge of Tourplan and WETU systems. Must have experience with and a complete understanding of the German Market and Culture. German speaking an advantage (read, write and converse). Proven ability to manage complex itineraries and to handle pressure and tight deadlines. Ability to work extended hours when necessary to meet the demands of the Travel Industry. A proactive, problem‑solving attitude and ability to work independently as well as part of a team. Strong communication and organisational skills, with an ability to manage multiple tasks efficiently. Ability to establish and maintain effective working relationships with both clients and suppliers. Advanced knowledge of Microsoft Office and proven track record in its use. If not based in Cape Town, the candidate must be willing to travel to the Head Office at least twice a year, with a minimum stay of one week per visit (at the company’s expense). Benefits Competitive salary with performance‑based incentives. Opportunities for Career Growth and Development. Travel perks and discounts. A dynamic and supportive work environment. How to Apply Please send your application detailing your relevant experience along with your earliest Start Date and Salary Expectations to by 02 April 2026. Why Join Terra Nova Tours At Terra Nova Tours, we pride ourselves on delivering unforgettable travel experiences across Southern Africa. As a leading Destination Management Company (DMC), we are committed to providing exceptional service and unique itineraries for our clients. With our Head Quarter in Cape Town, South Africa, and a strategic presence in Windhoek, Namibia, we are perfectly positioned to deliver authentic and immersive travel experiences throughout Southern and Eastern Africa. Our services include tailor‑made individual travel, group travel, scheduled tours, and meetings and incentives. As part of our team, you will have the opportunity to work in a dynamic environment, surrounded by like‑minded individuals who share your passion for travel. If you are ready to contribute to creating memorable travel experiences while growing your career, we invite you to apply. #J-18808-Ljbffr