Assistant General Manager – Luxury Hotel (Plettenberg Bay) Luxury Hotel in Plettenberg Bay is looking for an Assistant General Manager with strong F&B experience. The role is to enhance the operational efficiency and service quality of the Hotel. Responsibilities Responsible for managing the full operations, service, logistics and activities Ensure that guests receive exceptional levels of personalised service Assist the HOD's in ensuring that guest spaces and facilities are impeccably maintained and fully functional Ensure that policies, processes and standards directly affecting the guests reflect their safety, security and preferences Develop, implement and monitor systems and methods that capture and communicate guest preferences Ensure that brand standards are upheld, ensuring a streamlined and effective structure in line with hospitality trends Effective departmental meetings take place, accurate minutes are taken and follow‑ups completed Assist in achieving the best procurement agreements for the property Keep the property innovative in its guest experience and up to date with competitor offerings and current industry trends Be readily available to deal with all guest queries and complaints Respond to complaints in a pleasant, constructive manner, using feedback as a learning experience and platform for constructive discussion Requirements Grade 12 A tertiary qualification in Hospitality or Hotel Management Minimum of 3‑5 years Assistant Hotel Management or Senior Duty Management experience within a 4/5* Hotel Excellent Food & Beverage experience and knowledge Strong stock control skills Advanced computer skills Good at motivating staff Attention to detail Good with Admin and Cost Management Valid driver's licence would be an advantage #J-18808-Ljbffr