Overview Business Segment: Insurance & Asset Management Location: ZA, GP, Roodepoort, 4 Ellis Street To consistently and pro-actively apply a customer centric approach to effectively manage the claims process in a fair and timely manner with quality output and exceptional productivity and effectively capture and manage claims while proactively and constantly providing updates to customers. Responsibilities To consistently and pro-actively apply a customer centric approach to effectively manage the claims process in a fair and timely manner with quality output and exceptional productivity and effectively capture and manage claims while proactively and constantly providing updates to customers. Qualifications Type of Qualification: Diploma Field of Study: Certificate in Short Term Insurance or an equivalent FAIS accredited NQF Level 5 qualification Experience Required 2-3 years insurance claims experience. Minimum of 2 years call centre/telephone experience would be required as a minimum. Insurance product knowledge of at least 1 product. Additional Information Ability to work under pressure, resilient, flexible and responsive to change. Have consistent customer centric ethic and highly persuasive Must be accurate and analytical Ability to comprehend technical matters Be decisive, assertive and confident Must be fair and ethical High integrity level, reliable, pro-active, responsible and a team player Be punctual and target driven Risk management awareness and understanding #J-18808-Ljbffr