The Field Service Technician delivers hands-on technical support directly at customer locations, ensuring installations, repairs, and maintenance of products are carried out efficiently, safely, and with the highest standard of professionalism. Responsibilities: Execute on-site service tasks, including product installations, troubleshooting, repairs, and routine maintenance. Provide second-line technical support to customers, escalating issues where required. Deliver sales support by assisting with product demonstrations, customer training sessions, and site assessments. Adhere to company safety standards and industry compliance requirements during all fieldwork. Maintain accurate records of service activities, parts usage, and customer interactions. Represent the company professionally at all times, ensuring a customer-first approach. Essential Requirements: Technical qualification or equivalent in electrical, automation, or related field. Proven experience in installations, repairs, or maintenance within a service environment. Valid drivers licence and willingness to travel to customer sites. Strong troubleshooting skills and attention to detail. Ability to communicate clearly with both technical and non-technical stakeholders. Beneficial Requirements: Exposure to industrial automation or electrical distribution environments. Certification in relevant safety standards and practices. Demonstrated problem-solving ability under time pressure. Strong interpersonal skills with a customer service mindset.