Mission/ Core purpose of the Job: Support and assist the Sales Manager with the implementation and management of operational and promotional plans within assigned accounts, ensuring effective delivery and support of strategy and macro-plans as defined by the Key Account Manager. Context: Fast moving industry with constantly changing business requirements and technologies Fluid complexities of customer expectations and demands Highly competitive market with new and established competitors and aggressive competitor strategy and delivery Highly dynamic and fluctuating Telecommunications and ISP industry Total customer experience for MTN brand Constantly changing consumer and market needs Market dynamics and developments MTN policies, processes and procedures Regulatory industry norms govern MTN and partners Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks Participative environment – highly diverse and team-focused Key Performance Areas: Input into Operational Planning Provide input into operational and promotional planning which will ensure revenue growth within an allocated portfolio of accounts. Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development. Recommend ways to exploit new opportunities to grow the business further Provide input into the fine tuning of processes, systems and support in line with changing work practices. Account Management Maintain a thorough knowledge of commercial terms of agreements and manage and grow commercial relationships within assigned portfolio of accounts. Carry out commercial relationship obligations (or assist into) within allocated portfolio of accounts, after commercial agreements are concluded. Assist with the management and maintenance of account and promotional plans for an assigned portfolio of accounts. Provide assistance with the end-to-end management of sub-portions of the RSM’s accounts under the RSM’s supervision. Manage one or more allocated accounts in line with regional / channel strategy and macro-plans as defined by the channel / sub-channel / regional managers. Resolve escalated issues or elevate as appropriate. Implement innovative promotional activities in line with Marketing and channel objectives, requirements and guidelines. Increase MTN’s Brand presence continuously by increasing MTN influence within the allocated portfolio of accounts. Provide input into the forecasting of acquisition numbers, retention numbers and stock required for the allocated portfolio of accounts. Liaise with relevant areas to ensure delivery of SLA for the assigned portfolio of accounts (e.g. supply chain, billing, etc). Support in the identification of P&S information and training requirements for staff within allocated portfolio of accounts and liaise with Marketing and Training to ensure provision of effective information and training as required. Provide regular feedback on competitive threats to MTN business and advice on product/service enhancement requirements. Provide feedback on MTN’s risk exposure regarding the financial performance of the allocated portfolio of accounts and provide recommendations as appropriate. Prepare reports on account performance as required. Customer Service and Satisfaction Build and maintain solid relationships with all stakeholders. Provide on-going support to existing accounts and work actively towards creating new profitable revenue streams through new accounts. Ensure all customer queries are attended to and resolved within agreed SLA’s. Ensure that customer specifications are met and that the customer is satisfied with the end service and/or product. Consider the implications of actions to be taken for the customer / the effect of actions on the customer. Provide advice on the best approach to reach the best results. Education: Minimum of 3-year Degree / Diploma in Commerce (Sales / Financial /Marketing / Communication) or related Experience: At least 3 years of experience in the telecoms industry Experience in Account Management is essential, preferably in fast moving industry ICT Experience (GSM) is preferable Minimum of 3 years’ experience in a area of specialisation; with experience in supervising others Experience working in a medium organization #J-18808-Ljbffr