Location: Pretoria, Gauteng Employment Type: Full-Time Salary: Up to R per month CTC, depending on experience and capability. Job Title Workshop Supervisor / Senior IT Support Technician Role Purpose We are looking for a hands‑on, dependable, and technically capable IT professional serving as a Senior Technical Support resource within the business and taking ownership of our workshop operations. This role is best suited to someone who can coordinate day‑to‑day workshop flow, allocate and follow up on technician work, troubleshoot independently, and bring stronger structure, urgency, and accountability to the technical department. The successful candidate must be practical, resourceful, organised, and comfortable operating in a fast‑paced SMB / MSP support environment. This is not a purely supervisory role; the person appointed will need to lead from the front, remain technically involved, and reduce the day‑to‑day dependency on senior management for workshop coordination and routine technical decision‑making. Key Responsibilities Workshop Operations – coordinate day‑to‑day workshop flow and allocate follow‑up on technician work. Technical Support and Escalation – troubleshoot independently, provide technical guidance, and handle escalated issues. Team Coordination and Oversight – lead from the front, remain technically involved, and reduce management dependency. Bring stronger structure, urgency, and accountability to the technical department. #J-18808-Ljbffr