I am recruiting on behalf of a well-established and respected business in Williston for an exceptional Retail Manager who is ready to step into a role with real impact and real growth potential.  This is not a maintenance role.  This is a “take it to the next level” opportunity. We are looking for a mature, highly driven leader with strong emotional intelligence, commercial sharpness, and the ambition to grow.  This is ideal for someone who wants responsibility, impact, and a better quality of life.  This role has long-term growth potential.  The right individual could grow into overseeing additional stores within the group. We are not looking for someone who just wants a job.  We are looking for someone who wants to build something.   Relocation is required if you’re not based there.  But here’s the upside: Extremely safe and peaceful Strong sense of community Exceptionally low cost of living No traffic. No chaos. House and Housing Allowance included You will take full operational ownership of the store, from people to profit. The key responsibilities (KPAs) of the position are: Organise and manage all functions of the Store Allocate responsibilities to staff. Supervise and provide leadership to staff to ensure maximum performance. Prepare and control the department’s budget to ensure minimum expenses and maximum efficiency. Monitor stock levels and orders to ensure the budget is not exceeded while maintaining sufficient stock on shelves at the right time. Develop business strategies to attract customers, increase foot traffic, and optimise profits. Develop innovative plans to increase market share. Handle all staff and customer complaints. Conduct staff performance evaluations and manage disciplinary matters. Maintain the overall cleanliness and appearance of the Store Detailed Key Performance Areas (KPAs) Operational Management Organise and manage all store functions. Ensure overall cleanliness of the store (inside and outside, including restrooms). Prevent long queues at cashiers. Remove loiterers/beggars with assistance of security. Monitor kitchen camera when off duty. Avoid use of personal cell phone for work purposes; encourage customers to use the store’s official WhatsApp line. Financial & Profit Management Prepare and control departmental budget to ensure minimum expenses and maximum efficiency. Pursue maximum gross profit at all times. Analyse daily IQ reports and dashboard data. Monitor GP% especially on top-selling products. Compare high turnover vs high profit products and strategically pursue higher profitability. Conduct weekly reporting to the General Manager. Provide explanations for major variances during board meetings. Stock Control & Inventory Management Daily Controls Review cashier cash-up reports. Investigate and correct surpluses or shortages. Review negative stock list. Investigate low or negative GP% items. Stock Counts Initiate, coordinate and finalise ongoing stock counts. Ensure all products are counted at least once per month. Investigate ALL variances and sign off counts. Variances above R400 must be externally signed off. Conduct regular spot checks. Ensure stock count figures are accurate and credible. Weekly reporting of all counts to General Manager. Stock Level Management Analyse month-end stock (units and value). Compare stock levels to weekly/monthly sales. Identify slow-moving stock and market as specials. Avoid overstocking. Ensure top sellers NEVER run out of stock. Monthly reporting (first week of each month). Procurement & Supplier Management Generate purchase orders. Obtain approval from Financial Manager. Place orders. Identify top and worst sellers before ordering. Ensure no long-standing stock. Cross-check orders . Identify and evaluate new suppliers continuously. Conduct regular price comparisons between suppliers. Maintain relationships with local bakers and key suppliers. Ensure quality and continuous supply (non-negotiable). Pricing Strategy Determine final selling prices per product. Adjust pricing based on stock levels and sales data. Experiment with pricing to maximise profit while monitoring impact on sales. Deliveries & Receiving Ensure all stock passes through register before delivery. Ensure correct documentation for all deliveries (including Liquorland). Supervise offloading process to prevent stock losses. Capture incoming loads on IQ system same day. Verify documentation matches system entries. Promotions & Sales Growth Ensure continuous promotional activity. Clearly display specials (use in-store and exterior boards). Promote slow-moving and strategic products. Prepare for seasonal peaks (school holidays, long weekends). Use WhatsApp groups for continuous advertising. Hold weekly profit growth discussions with General Manager. Electricity & Cost Control Manage Eskom electricity account. Monitor energy usage (fridges and air conditioners). Identify units to be switched off at night. Customer & Market Strategy Maintain constant interaction with customers. Identify customer needs and buying patterns. Assess why potential customers are not buying. Analyse competitor pricing, quality and availability. Develop strategies to outperform competitors. Maintain regular contact with selected customer groups. Report findings to General Manager. Staff Leadership & Performance Management Allocate responsibilities clearly to all staff. Maintain written breakdown of all job activities (no grey areas). Categories include: Floor Staff, Cleaning, Cashiers, Security. Ensure all staff are on duty and performing correctly. Conduct performance reviews and manage discipline. Enforce house rules consistently. Weekly review of staff registers and overtime records. Follow principle: “Be hard on rules, but soft on people.” Maintain professionalism – no nicknames or informal addressing. What We’re Looking For Minimum 5 years’ retail experience Proven track record as a Retail Manager Strong staff management experience Solid stock management and buying exposure Analytical mindset (you must understand numbers, trends and margins) Computer literate (Excel and Word) Valid driver’s license Matric essential But more importantly: You lead by example You hold high standards, and enforce them You are resilient, disciplined and solutions-driven You understand people (high EQ is non-negotiable) You are ambitious and want growth beyond a single store You are detail-oriented but commercially minded You take ownership, fully