Qualifications Relevant B-Degree in Computer Science preferred but not essential if minimum requirements of experience andpractical application is evident 3+ years service delivery management experience Must have work experience in Incident management and Root Cause Analysis Certified on ITIL Advantage would be held for someone with experience working on Service Now Understanding of Agile Methodologies Responsibilities Devops and Support: Apply problem solving skills to solve technical problems on existing applications Take ownership for developing advanced design thinking and problem solving skills in preparation for greatercomplexity / changing / evolving tech Implement configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenancepatches) for enterprise wide applications Schedule and oversee planned maintenance tasks, such as backups and performance tuning, in production fortech products and Services Provide inputs into application documentation for end users Leverage application documentation to guide users through application support processes Leverage knowledge gained on support / trouble shooting processes to make recommendations for userdocumentation and or application changes / enhancements Execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services toprevent and to minimize issues Follow governance and risk procedures for all application support e.g. upgrades, maintenance etc Work as part of an integrated application / product / service team throughout their lifecycle and assist in theapplication-related aspects of designing, testing, operating and improving technology products and services Identify stakeholder and communication dependencies /interdependencies and requirements in all applicationsupport processes and ensure these are followed prior to any application support implementation Proactively identify any risks ahead of application support processes e.g. changes, optimization, maintenance,batch uploads etc. Develop and maintain knowledge in application functionality, user workflow, and business processes toimprove level of support provision on an ongoing basis Develop sufficient knowledge of application infrastructure (server, network, security) to improve applicationsupport inputs Compile and maintain inventory of applications and related details Meet all SLA requirements associated with application support being provided Follow identified risk, governance and control procedures for all application support provided e.g. backup,documentation etc Maintain awareness of application risks and opportunities for improvement #J-18808-Ljbffr