PURPOSE OF JOB Responsible for overseeing that the sales and service center meets the established standards of quality, service and SLA levels on all inbound interactions. MINIMUM REQUIREMENTS/QUALIFICATIONS AND EXPERIENCE matric certificate tyre industry experience of 12 months essential quality assurance experience in a sales and service center environment of 12 months essential intermediate Microsoft office skills a natural aptitude for mathematics and statistics attention to detail problem solving abilities excellent written and verbal communication skills and business acumen customer centric attitude negotiation skills back office and billing systems knowledge is advantageous willingness to adapt to an ever changing environment copes well under pressure good time keeping fully competent on the below systems: salesforce sage evolution mitel/ccmweb call cabinet/atmos Knowledge Sales & Service Centre operational knowledge Sales & Service Centre SOP’s Customer SLA’s IR & Labour Relations Policies Policies & Procedures Basic understanding of volume discount structures Organogram & Business Process Export requirements Product knowledge Skills Customer service skills Problem solving & trouble shooting skills software skills (Salesforce, Sage, Telephonic system) Conflict resolution skills (internal & external) Coaching & corrective management skills Time management skills Basic budgetary and asset management skills Relationship Management Leadership and Management skills Sales & Service Centre operational skills Presentation skills Negotiating skills #J-18808-Ljbffr