REQUIREMENT: - RSA ID and legal residence essential- Minimum 2 years' experience as a Rooms Division Manager within a 5-star hotel environment- Strong operational knowledge of Front Office, Housekeeping, Reservations, and Guest Relations- Proven leadership and team management skills- Excellent guest relations and customer service ability- Strong understanding of room revenue management and occupancy optimisation- Experience with hotel property management systems and reservation platforms- Excellent communication, organisational, and problem-solving skills- Strong attention to detail and quality standards- Ability to manage multiple departments and priorities effectively- Professional, hands-on, and service-driven approach- Own transport essential- Stable employment history preferred- Hospitality qualification advantageous KEY RESPONSIBILITIES: - Oversee the daily operations of the Rooms Division Department- Manage Front Office, Housekeeping, Reservations, and Guest Relations teams- Ensure exceptional guest experiences and service delivery standards- Monitor room inventory, occupancy levels, and operational efficiencies- Maintain high standards of cleanliness, presentation, and guest comfort- Handle guest feedback, complaints, and service recovery professionally- Train, mentor, and develop departmental staff- Ensure compliance with company policies, procedures, and hospitality standards- Conduct regular departmental inspections and audits- Assist with budgeting, reporting, forecasting, and departmental cost controls- Drive continuous improvement initiatives to enhance guest satisfaction and operational performance PACKAGE: - Salary Negotiable (DOE)- Live-out position LOCATION: Plettenberg Bay Western Cape