DUTIES AND RESPONSIBILITIES: SYSTEMS ENGINEER Please note that this list of duties is not exhaustive, and additional tasks may be assigned based on business needs and the employee's skills and capabilities. Reporting to Johannelie Bleksley , this position's primary responsibilities include but are not limited to: Deliver remote support and maintenance services on desktops and servers for a variety of customers using a variety of Wintel technologies in line with customer contracts and ad‑hoc requirements. Occasional visits to client sites for client support and SLA visits. Main duties and responsibilities Responding to, troubleshooting and then resolving incidents detected by the monitoring tools in use by our Network Operations Centre. Supporting 1st and 2nd line incident and requests. Perform root cause analysis of long‑term issues and implement automation to combat repetitive issues on desktops but occasionally also on servers. Build trends on capacity, stability and performance to assist with service reporting. Innovate and delight customers with value ads and a proactive mindset. Implement change and small projects such as version upgrades and migrations. Develop and enhance relationships and communication throughout the company with peers and individuals external to the company. Rotational standby occasional after hour support. Essential skills and experience Minimum 3 years’ overall experience in IT MSP Environment. Experience with providing remote desktop support on Windows operating systems including Windows 7, 8.1 and 10. Intermediate experience in Windows Server environments including Server 2008 R2, 2012 R2, 2016. Intermediate experience with Active Directory, DNS, DHCP, IIS, File & Print etc. Patch management experience on endpoints and server infrastructure. Basic management of firewalls and UTM devices. Fundamental understanding of IP addressing, subnetting and routing. Strong communication (both written and verbally) and comfortable face to face. Sound ITIL framework mind‑set in terms of structured incident management, request management, change management, contractual scope aligned etc. Microsoft 410: Installing and Configuring Windows Server. Behavioral characteristics and Ability to work as part of a team. Happy to work remotely as well as onsite when required. Ability to perform well under pressure. Highly motivated, disciplined, and ambitious. Innovate, create value‑add and deliver continual service improvement. Work remotely as well as physically at a customer site. Ability to learn quickly and mentor more junior colleagues. Strong customer service orientation and awareness of service level agreements. Attention to detail, highly organised and good prioritisation skills. A self‑starter used to work in a multi‑skilled team environment to meet challenging and time related targets and service measurements. #J-18808-Ljbffr