Overview Yoyo is seeking a product-led, data-driven, and client-focused Client Success Agent to join our Commercial Retail Team. In this role, you’ll build strong, long-lasting client relationships, drive account growth, and help clients get the most out of Yoyo’s digital products. You’ll own end-to-end client relationships, guide adoption and usage, and identify up-sell and cross-sell opportunities while collaborating across Product, Finance, Legal, Business Development, and Operations to deliver seamless onboarding, campaigns, and integrations. You’ll thrive in a commercially sharp, tech-enabled relationship leadership role in a fast-paced, high-ownership environment. Responsibilities Own end-to-end client relationships, guide adoption and usage, and identify up-sell and cross-sell opportunities. Collaborate across Product, Finance, Legal, Business Development, and Operations to deliver seamless onboarding, campaigns, and integrations. Drive account growth by delivering measurable value and maintaining high client satisfaction. Qualifications Customer-obsessed – passionate about tech and fintech, delivering measurable impact. A confident communicator – able to influence senior stakeholders, navigate critical conversations, and translate insights into actionable business value. Growth-focused – spotting opportunities to optimise, up-sell, and expand client accounts. Proactive and delivery-driven – takes initiative, drives projects forward, and meets deadlines without compromise. Calm under pressure – manages escalations and competing priorities with composure and focus. Operationally sharp – understands processes, integrations, and cross-functional dependencies for seamless client success. Accountable and collaborative – owns outcomes while partnering effectively across teams. Why Work at Yoyo Flexibility & Balance – hybrid working model, and generous leave policy. Security & Rewards – Discovery Health group risk insurance, Zuzo employee reward scheme, and clear growth opportunities. Learning & Development – access to continuous learning and exposure to innovative products. A Workplace You’ll Enjoy – on-site barista, subsidised healthy meals, weekly socials, and annual family-friendly events. Our Values in Action – be customer-centric, a passionate team player, an owner of your work, world-class at speed, and curious and creative. #J-18808-Ljbffr