Woolworths Financial Services | Full time Cape Town, South Africa | Posted on 03/13/2026 WoolworthsFinancial Services, or WFS as it is better known, is a JointVenture with Absa Bank, that supports the Woolworths retail business by providing in-store credit in the form of the Woolworths StoreCard and offering value-added services including credit cards, personal loans, short-term insurance and life insurance linked to other products. Job Description MAIN PURPOSE To ensure the delivery of business growth targets for Credit Limit Increases (CLI) by proactively managing the performance, quality, motivation and day-to-day operational activities of the CLI team. Responsibilities Targets and metrics related to Credit Limit Increases Stakeholder management Coaching Motivate and lead the team Requirements Functional Competencies Strong written and communication skills Ability to work independently Minimum Qualification Certificate in Contact Centre or Leadership – preferable Experience Required Previous leadership experience, with a strong focus on coaching and development of team members – advantageous Proven track record in a target driven environment: New Business and Sales Experience in an outbound contact centre environment, preferable 2-3 years’ experience in a Contact Centre environment Woolworths Financial Services is a proud South African brand, committed to transformation. Meeting our employment equity goals will be taken into account in our recruitment decisions. If you have not been contacted within two weeks after the closing date of this vacancy, please consider your application as being unsuccessful. #J-18808-Ljbffr