Icebolethu Group is an Authorised Financial Service Provider FSP45714 and a Level 1 BBBEE Contributor, South Africa's second largest Funeral Assurance Group. Winner of the Standard Bank KZN - Top Brand award for 2022, it provides a centre of excellence and a leading provider of dignified burial solutions. Icebolethu Burial Services, a subsidiary of Icebolethu Group is currently in search of suitable candidates to fill the position of Operations Supervisor located in Rustenburg. The position is available on a permanent basis within the Burials Department, a Division of Icebolethu Group. The successful candidate will be required to perform tasks and responsibilities supporting the burial team’s activities. Qualifications, Experience and Competencies Minimum Qualifications Grade 12 Computer Literacy in Ms Office Suite. Skills and Experience required 2 years’ experience in a supervisory role. Strong communication, negotiation and interpersonal skills Attributes Excellent interpersonal, communication, and business skills. Strong ethical and moral values. Good time management. Responsibilities Required Manage all customer requirements as per Service Level Agreements. Attending and resolving all clients / customer queries. Coach, guide and mentor staff. Apply disciplinary measures where necessary. Plan and allocate work in a manner to create efficiencies. Maintain the attendance and leave rosters / registers. Monitor and promote the high level of staff performance. Efficiently plan human resources in accordance with the set performance targets for the Operation. Reduce and eliminate overheads and unnecessary spend. Ensure strict adherence to company policies, procedures, systems and processes. Address and take corrective measures on all identified Risks. Ensure staff compliance on PPE and Health and Safety Policies. #J-18808-Ljbffr