Work effectively with cross-functional teams to conceptualize products and services, leveraging data to drive original design ideas and decisions using Brand CI. Customer Experience Mapping Lead implementation and performance of techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis. Identify customer pain points, challenges, and hurdles; advise on approaches to eliminate negative experiences and enhance customer interactions. Customer Needs/Experience Research Conduct research and analyze data to develop a sound understanding of customer segments, trends, needs, and expectations. Product and Solution Development Define and deliver products and services that meet customer needs by selecting the best possible approaches within established systems. Internal Client Relationship Management Build effective working relationships and provide high-quality professional services to support delivery of business strategy and plans. Identify shortcomings and suggest improvements to existing processes, systems, and procedures. Deliver plans for small elements of change management programs. Customer Experience Implementation Support the implementation of differentiating customer experience initiatives, tools, and processes, including testing. Personal Capability Building Act as subject matter expert. Maintain external accreditations and an in-depth understanding of emerging regulations and industry best practices Education Matric / Grade 12 / SAQA Accredited Equivalent (Essential) Experience 5+ years UX/UI design experience (Essential) Experience in the Financial Services industry (Advantageous) #J-18808-Ljbffr