Process Trainer - Insurance Contact Centre (US Hours) WNS Cape Town, Western Cape, South Africa Get AI-powered advice on this job and more exclusive features. Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people. Why join us? We promise our employees role clarity, coaching and mentoring, professional development, and a structured career path through our five people promises, keeping employee experience at the core. Experience a culture of outperformance, engagement, celebration, and contribute to society through our WNS Cares Foundation, supporting meaningful initiatives and community impact. Job Description We are seeking professional, high-performance individuals with strong leadership and problem-solving skills to support our customer service team while fostering a positive, people-focused environment. Key Responsibilities: Identify and communicate barriers to performance/service delivery to operational leaders. Participate in regular meetings with team leaders and agents regarding efficiencies. Analyze data to enhance process improvements and share best practices. Continuously seek opportunities for improvement and ensure adherence to schedules. Support team members and maintain product knowledge through call-taking. Take calls as required. Engage in development journeys including Agile training and quality feedback sessions. Train employees on systems and products when needed. Collaborate with Operations Support, Training, and HR to support new starter onboarding. Qualifications: Matric/Grade 12 Certificate or equivalent. Minimum of 3 years insurance experience. Knowledge, Skills & Competencies: Proficiency in Microsoft Word, Excel, Outlook, PowerPoint. Excellent interpersonal and communication skills. Strong numerical, administrative, and organizational skills. Customer-centric approach, high attention to detail, and accuracy. Additional factors include engagement, communication skills, problem-solving, planning, risk and incident management, data analysis, stakeholder management, report writing, and attention to detail. Seniority level Entry level Employment type Full-time Job function Training Industries Outsourcing/Offshoring Referrals increase your chances of interviewing at WNS by 2x. Get notified about new Process Trainer jobs in Cape Town, Western Cape, South Africa . Cape Town, Western Cape, South Africa - 2 weeks ago #J-18808-Ljbffr