Responsibilities Product strategy & vision Define a compelling product vision and value proposition for customers and partners. Build and own a clear, outcome driven 12month roadmap. Prioritise opportunities driving growth, customer retention, accelerate ARR, and sharpen our competitive edge. Bring forward thinking on AI/ML, predictive analytics and automation to differentiate our offering. Align product direction with business strategy, integration priorities and channel first ambitions. Commercial leadership Create data driven business cases; clearly articulating opportunity, impact, risks, effort and expected ROI. Collaborate closely with sales, marketing, channel, customer success & support teams to validate demand and evaluate tradeoffs. Own and improve core KPIs including adoption, usage, retention, churn risk, NPS/CSAT and ARR. Customer, channel & market insight Build a deep understanding of MSPs, VARs, distributors, and SMB customer environments. Transform customer feedback, telemetry and AI generated insights into actionable product decisions. Maintain a clear, informed perspective on cyber security trends, competitive shifts and channel economics. Translate insights into clear, evidence based investment decisions. Sustain regular communication with strategic customers via conferences, product webinars and customer advisory board programmes. Cross functional leadership Work closely with Product Owners, Engineering Leads, Design and Scrum Masters to turn strategy into impactful outcomes. Lead across teams where platform services, AI capabilities and customer experience intersect, amplifying the voice of our customers throughout the entire business. Build trusted, collaborative relationships across Product, Engineering and go to market functions to maximise the impact of your strategic direction. Qualifications Experience as a Product Manager within cyber security, data protection, email security, backup/recovery or adjacent SaaS. Strong commercial instincts; comfortable building business cases, owning KPIs, and modelling customer value. Understanding of MSP and channel based business models (UK/Ireland or North America experience is valuable). Excellent communication and stakeholder leadership skills; you bring people with you. A track record of using AI and automation to elevate products or customer experience. Benefits Enjoy 20 days paid holiday. 2 CARE Days – Give back and get your birthday off as a thank you. Private Medical - Caring for you inside and out. Collaborative and supportive work environment. Recognition for your contributions. Opportunities for professional & personal growth. Career advancement in our dynamic and innovative company. Shape strategy in a rapidly scaling cyber security business with strong commercial performance. High visibility and influence across Product, Engineering and GTM teams. Play a pivotal role in building an AI enhanced security portfolio for the global MSP channel. #J-18808-Ljbffr