REQUIREMENT: - RSA ID and legal residence essential- Minimum 2 years' experience as an Assistant General Manager within a 5-star hotel environment- Strong operational knowledge across Front Office, Housekeeping, Food & Beverage, Reservations, and Guest Relations- Proven leadership and people management skills- Excellent guest relations and customer service ability- Strong financial understanding including budgeting, stock control, and operational cost management- Excellent communication, organisational, and problem-solving skills- Ability to manage multiple departments and priorities effectively- Professional, hands-on, and service-driven approach- Own transport essential- Stable employment history preferred- Hospitality qualification advantageous KEY RESPONSIBILITIES: - Support the General Manager in overseeing all hotel operations- Ensure exceptional guest experiences and service standards throughout the property- Assist in managing departmental managers and operational teams- Monitor daily operations and implement continuous improvements- Assist with budgeting, reporting, stock control, and cost management- Conduct regular inspections to maintain quality and presentation standards- Handle guest concerns and ensure prompt and professional resolution- Lead, mentor, and develop staff to achieve operational excellence- Ensure compliance with company policies, procedures, and hospitality standards- Act as relief General Manager when required- Support the achievement of financial, operational, and guest satisfaction objectives PACKAGE: - Salary Negotiable (DOE)- Live-out position LOCATION: Plettenberg Bay Western Cape